FAQs: Order Placement Error “Your IP Has Changed, Please Recreate Payment”

1. Why do I receive the error “Your IP (1234:5678:900::000) has changed. Please recreate payment” when placing an order?This message is triggered by an automated security check during the order and payment process. The system may detect a change in the connection or session information compared with

FAQs: Direct Top-Up Order Issues on SEAGM

1. My order status shows “Completed”, but the amount has not been credited to my in-game account. What should I do?If your SEAGM order status shows “Completed” but the purchased credits, gold, diamonds, cash, or other items have not been reflected in your game account, please log out of your game ac

Why Is My SEAGM Order Marked “Expired”?

1. Why is my order marked as “Expired”?Orders placed on SEAGM will automatically be marked as expired if payment is not completed within 4 hours of order creation.2. What happens if I do not complete payment within the time limit?The system will automatically cancel the unpaid order once it expires.

My PayPal was charged, but my order still shows "Pay Now" or "Expired". What should I do?

1. What should I do if my status in PayPal shown was under "completed" and the amount is already being deducted, but in the SEAGM account shown was "Pay Now/Expired"?  No worries! For payment under pending review, your PayPal account might show payment deducted and completed, but in SEAGM order stat

How to track my order in SEAGM?

Step 1: Log in to your SEAGM account.Step 2: Click your profile icon in the top-right corner, then select My Orders from the dropdown menu.Step 3: On the My Orders page, you can track your orders using the status tabs at the top. Order Status Description All Displays all of your orders, incl

How to check your order details on SEAGM?

Step 1: Visit the SEAGM website and log in using your registered account.Step 2: After logging in, click the profile icon in the top-right corner of the page.Step 3: Select [My Orders] from the menu, then click on the order number you would like to check.Step 4: After opening the order, you will be

Can I delete or cancel an order on SEAGM?

Orders cannot be manually deleted or removed from your account.If you have placed an incorrect order and have not made any payment yet, you may simply ignore the order and place a new one. Unpaid orders will automatically expire after 4 hours, and no further action is required.If payment has already

How to place an order on SEAGM?

Step 1: Log in to your SEAGM account using your email address and password. You may also sign in using supported social login options. If you do not have an account yet, click "Register" to create one.Step 2: Browse products through the navigation menu or use the search bar to find the product you w

How to check your order details in SEAGM App?

Step 1: Go to the bottom right on your screen and tap the "User" icon, then login to your SEAGM account. You'll be directed to the User profile page.  Step 2: Go to "My Order" and tap the arrow symbol "view all". You will then be shown a list of all the orders you have made in SEAGM.  Step 3: Click

How to view your order status in SEAGM?

When you submit an order at SEAGM, "My Orders" begins to update the order status. You may view the status/details of your order at any time by visiting the "My Orders" page under your SEAGM account.   These are some visual pictures that represent an order status as shown below:  A: If your order sta

How to place an order by using SEAGM credits?

Note: Make sure your SEAGM credit balance is equal to or more than the credits needed for the ordered item. Step 1: Log in to your SEAGM account and check on your credit balance.  Step 2: Choose your products in SEAGM then click "Pay Now" to be directed to the checkout page. Step 3: At the Paymen

How to check your Payment Order Number in SEAGM?

 Step 1: Sign in to the SEAGM account. Then, click "My Orders" to browse all the created orders.  Step 2: Check the Payment Number at the top left of the list which starts with PXXXXXXXX.   Note: There may be a slight delay in processing your order during peak periods. However, rest assured that w

FAQs: My order was not delivered on time.

There are many possible reasons why your order was delayed or put on hold:  1. Your payment has not yet been captured on our system.  In some cases, payment will be delayed. If your money was deducted from your bank, wallet, or prepaid account but the order status is still "Unpaid" or "Expired", do

FAQs: What should I do if an order has been placed but selected on the wrong payment option?

1. I have clicked the wrong payment method during checkout, am I able to cancel or change the payment method? Once you have realized that you selected the wrong payment option, kindly follow three ways below to change the method:  (a) You can click on the Back button on your tab and return to the pa

FAQs: SEAGM Pre-order

Q: What do pre-order means?A: Pre-order is an order placed for a product which is hard to get or out of stock due to their popularity. Pre-ordered items are not available at the time of purchase.  SEAGM allows the customer to reserve the product and receive it immediately when the product is availab

How to report an order issue on SEAGM?

If you are facing difficulties with your order, kindly follow the steps below to get assistance from SEAGM:1. Visit the SEAGM website and sign in using your registered email address and password.2. Then click on the profile icon and select [Support Message].3. Clearly explain the problem and provide

What to do when your SEAGM Balance is insufficient to pay for an order?

Note:a) This option will ONLY be available during checkout when there's a balance in your SEAGM account. b) Kindly make sure that your checkout currency is matched with the currency of your SEAGM balance. You may check your Seagm balance and currency under your account "SEAGM Balance". Step 1: Choos

I have made payment successfully but my order status shows unpaid.

(A) Offline Payment Method - Fund transfer via internet banking/ ATM/ CDM.If your funds have been debited from your bank account or cash successfully transferred, kindly save or take a screenshot of the payment receipt as proof and contact our customer support via LiveChat immediately to claim the o