SEAGM assumes no liability for wrong purchases made by the customer due to negligence and/or false or wrong information provided, which may result in damages and losses. By purchasing any Items from SEAGM on the Platform, the Buyer understands, acknowledges, and accepts this release of liability. For more information, kindly refer to SEAGM Terms and Conditions under the "Terms of Sale" section.
1. Changes on player information or a refund can only be made IF the order is still on hold, while for the order that has been completed, it is unable to be reversed/canceled. It's due to all the recharge orders being processed via our reliable service provider was not cancelable.
2. Customers are reminded to double-check their Player account ID/Username/Server before making payment in order to avoid any delay or wrong top-up issue. SEAGM shall hold no responsibility for the wrong purchase issue, kindly refer to SEAGM Terms and Conditions for a more detailed explanation.
If your order was on-hold/wait send status due to wrong player information given, kindly follow the guide below to update the correct information:
Step 2: Our customer support agent will check on the order status and request you to provide the correct game information. Kindly make sure that the information given was correct to avoid delay or wrongly topup issues occur.
Step 3: Once provided, the correct game information [Player ID/UID/Name/Server, etc] will then be updated to the order which is on hold due to wrong information provided previously and you'll be notified by customer support once the order has been completed. It usually takes around 5-30 minutes for the order to be completed.
FAQs section :
1. My order was completed but my player information was wrongly provided. May I request changes or a refund?
For all completed orders, we are regret to inform you that the recharge could not be reversed/canceled.
All the recharge orders were processed via our reliable service provider and it's not able to cancel once successful. For more information, you may refer to our disclaimers under "Terms of Sale" in SEAGM Terms and Conditions.
2. What should I do if my order was on-hold due to the wrong player information being given?
Kindly directly contact our Customer Service Team 24/7 at LiveChat for further checking before an order is completed by our system automatically. For your information, once the order was completed, no refund or changes is allowed.
For more information on FAQs, kindly refer to our articles site on the SEAGM FAQs section.
Visit the SEAGM Support site for quick answers and guides.
Need support? Contact our Customer Support via LiveChat.