FAQs: Order Placement Error “Your IP Has Changed, Please Recreate Payment”

1. Why do I receive the error “Your IP (1234:5678:900::000) has changed. Please recreate payment” when placing an order?This message is triggered by an automated security check during the order and payment process. The system may detect a change in the connection or session information compared with

FAQs: Direct Top-Up Order Issues on SEAGM

1. My order status shows “Completed”, but the amount has not been credited to my in-game account. What should I do?If your SEAGM order status shows “Completed” but the purchased credits, gold, diamonds, cash, or other items have not been reflected in your game account, please log out of your game ac

How to Request a Product Availability Notification?

1. How can I get notified when a product is back in stock?If a product or denomination is currently Sold Out and the “Notify Me when Available” option is displayed, you can subscribe to receive an email notification when the item is restocked.Please follow these steps:Open the product page you are i

Account Not Authorized to Make Purchases.

If you encounter the error below when trying to make a purchase, your account may be temporarily restricted. Please refer to the FAQ below for guidance on why this issue occurs and how to restore your purchasing access.1. What does “Your account is not authorized to make purchases” mean?This message

My PayPal was charged, but my order still shows "Pay Now" or "Expired". What should I do?

1. What should I do if my status in PayPal shown was under "completed" and the amount is already being deducted, but in the SEAGM account shown was "Pay Now/Expired"?  No worries! For payment under pending review, your PayPal account might show payment deducted and completed, but in SEAGM order stat

FAQ: SEAGM Credits Sub-balance

 1. What is SEAGM Credits Sub-balance? SEAGM Credits is a virtual currency for payments on SEAGM.com. Since March 2020, SEAGM has made some changes to our SEAGM Credits Balance system to serve our users better. SEAGM Credits Balance has been changed to a currency-based Sub-balances system.  Sub-bala

FAQs: SEAGM Balance.

Note: Your SEAGM balance will automatically expire if either of the following conditions is met:The balance remains unused for 2 consecutive years; orThere is no activity on your SEAGM account for 2 consecutive years.To avoid balance expiration, we encourage you to use your available balance and kee

How to submit a business partnership application on SEAGM?

Interested in partnering with SEAGM as an agent, merchant, reseller, or supplier? Our business team is always excited to explore new ideas, collaborations, and opportunities. You may submit your partnership application by following the steps below.Step 1: Visit the SEAGM website and scroll down to t

Can I delete or cancel an order on SEAGM?

Orders cannot be manually deleted or removed from your account.If you have placed an incorrect order and have not made any payment yet, you may simply ignore the order and place a new one. Unpaid orders will automatically expire after 4 hours, and no further action is required.If payment has already

What should I do if my SEAGM account shows suspended?

Why is my account suspended?Our Risk Management Team does regular checks and will suspend members, and lock them out of our website. Our system is also equipped with a machine learning algorithmic identity management system that automatically scans and monitors user registration and logins. This is

Why is my SEAGM Member Account Locked?

The SEA Gamer Mall membership system includes built-in security features designed to protect customer accounts from unauthorised access. As part of these safeguards, the system automatically limits the number of failed login attempts. For security reasons, all member accounts will be automatically l

How to sign in to your SEAGM account on a computer?

To sign in to your SEAGM account using a computer, please follow these steps:Step 1: Visit the SEAGM website and click "Sign In" at the top-right corner of the page.Step 2: Enter the email address associated with your SEAGM account.Step 3: Enter your password and click "Sign In" to access your accou

Why do I need to verify my phone number?

Phone number verification is required to help maintain a secure and reliable platform for all users.By verifying your phone number, we can:Confirm that the account owner is a genuine user.Reduce system risks and help prevent fraudulent or suspicious activities.Enhance account security and support th

Understanding the SEAGM Cashback Program: FAQs.

This FAQ covers the most common questions about the SEAGM Cashback Program, including how Cashback works, how it can be used, and important information regarding eligibility and expiry.1. What is Cashback, and how does it work?Cashback is a promotional platform credit awarded on eligible purchases m

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

What to do if your preferred payment method is not available

If your preferred payment method is not available at SEAGM checkout, no worries. You can submit a suggestion for future consideration. We are always working to improve the checkout experience and expand our supported payment options based on customer feedback. While we cannot guarantee the immediate

How to redeem the FPT Shop Cash Voucher [VN] purchased from SEAGM?

FPT Shop is a technology retail chain offering mobile phones, tablets, laptops, and high-quality genuine accessories at competitive prices. Backed by the reputation of FPT Retail, the brand is known for its reliable products and friendly customer service.Note: FPT Shop Cash Voucher (VN) sold by SEAG

Why is my SEAGM account being suspended?

Our Risk Management Team does regular checks and will suspend members, and lock them out of our website. Our system is also equipped with a machine learning algorithmic identity management system that automatically scans and monitors user registration and logins. This is to protect our system from f