1. Why is my order marked as “Expired”?
Orders placed on SEAGM will automatically be marked as expired if payment is not completed within 4 hours of order creation.
2. What happens if I do not complete payment within the time limit?
The system will automatically cancel the unpaid order once it expires. In this case, you will need to create a new order and proceed with payment again.
3. I have already made a payment, but my order is still marked as “Expired”. Why and what should I do?
This may occur in certain transactions where payment processing time is longer or the payment gateway experiences delays. As a result, the payment may not be reflected before the system automatically updates the order status to “Expired”.
What shall I do?
Please note that this does not necessarily indicate a failed payment. In many cases, the payment may still be successfully received and is only pending verification from the bank, wallet, or payment gateway. If you have already completed the payment, please contact SEAGM LiveChat Support immediately and provide the following details for verification:
- Order number
- Payment receipt or full proof of transaction (clearly showing transaction details such as date, time, and amount)
Our support team will verify your payment accordingly and, if necessary, raise a report to expedite the payment capture and order processing.
Thank you.
Visit the SEAGM Support site for quick answers and guides.
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