FAQs: SEAGM Pre-order

Q: What do pre-order means?

A: Pre-order is an order placed for a product which is hard to get or out of stock due to their popularity. Pre-ordered items are not available at the time of purchase.  SEAGM allows the customer to reserve the product and receive it immediately when the product is available.

Q: How do I pre-order?
A: You can place the pre-order online at SEAGM (make sure to log in first!). If you haven’t made an account yet, it’s easy! Here’s a step-by-step guide on how to make a SEAGM account.

Q: I didn’t receive any confirmation email regarding my pre-order.
A: Kindly check your spam/junk folder just in case emails from SEAGM have been routed there. If you are still unable to locate it, you contact Customer Support via LiveChat 24/7.

Q: Can I modify my order once it is placed?
A: No. Once an order is processed, it cannot be modified.

Q: When is a pre-order payment processed?

A: You will be charged for the full cost of your order immediately. Once payment is confirmed on our end, we will place an order with our suppliers.

Note: Your order may be cancelled depending on the stock availability of the supplier.

Q: Can I cancel my pre-order?

A: Yes. You will still have the option of cancelling your Pre-order at any time. Your refund will be processed within 1-3 working days, excluding Saturdays and Sundays as well as National Public Holidays depending on the payment method used.

Q: Am I assured that you will not sell out before delivering my order?

A: Yes, all confirmed pre-orders will be delivered immediately once the product is available. 

Note: Except in cases where confirmation is required for your pre-ordered, then we will contact you by sending an Order Collection Email. You will have 3 days to collect it. If you do not collect your order within the indicated timeframe, your order will be automatically cancelled and a refund will be processed without prior notice.

Q: How can I check my pre-order status?
A: You can check your order status by logging into SEAGM and sign-in. After signing in, you may look for My Order > Order Detail or check on notifications.

Q: When will I receive my pre-ordered product?
A: It depends on the stock availability from the supplier/distributor. Delivery of pre-ordered product could be as fast as one day or up to five days. 

Thank you.

Visit the SEAGM Support site for quick answers and guides.
Need support? Contact our Customer Support via LiveChat.