FAQs: SEAGM STAR Rewards Program.

1. What is SEAGM STAR Rewarding Program all about?

SEAGM STAR Rewards Program is a rewarding program for SEAGM loyal users when they make each purchase within SEAGM. Members can redeem the discount coupons, game cards, game credits, physical products, and more with the STARs amount collected.

2. How can I collect and earn more STAR?
First of all, you will need to register as one of the SEAGM members. Once registered, you will be entitled with STAR for every 100 SEAGM credits spent on the SEAGM website.  

3. If I am an existing user in SEAGM before this program started, will I be able to join this STAR Program?

Yes. 

4. As an existing member of SEAGM, how could I get involved in this STAR Rewards Program?

No worries! All existing SEAGM member's accounts will automatically opt-in to this STAR Rewards Program. 

5. Will my membership level in the SEAGM STAR Rewards Program expires?

Membership in SEAGM was lifetime but the member level in a STAR Rewards Program lasts for only 90 days if the user is unable to meet the level-up requirement.

6. How can I increase my SEAGM membership level?

To level up your membership levels, you will need to spend the minimum amount set for each level within 90 days to level up or remain at your current member level.  

7. Will my member level be downgraded?

Yes, your member level will be downgraded if you do not manage to achieve the minimum spending amount set for each level.  

8. How can I maintain my membership level?

To remain at your current membership level, you will need to spend the minimum amount set for the level within 90 days.  

9. Can I transfer my membership level or STAR amount to another SEAGM account? 

No, the SEAGM membership level and STAR are not transferable.  

10. How can I earn a STAR from this program?

It is simple and easy! You can now start to earn a STAR with every 100 credits spent in SEAGM.  

11. Once I had earned a certain amount of STAR in SEAGM, how can I redeem it? 

You can redeem the coupons with your STARs at the SEAGM Reward page. Once redeemed, you will receive the discount coupon in your My Coupon section in the user panel and start to redeem it on the next purchase.

12. Will my STARs expire after a period of time?  

Your STARs are valid for 90 days upon collection date. Any unredeemed STAR after the date will expire.

(Example: For STARs that collected on or before 10th April 2023 will expire on 9th July 2023)

 13. How can I check my STARs history?

You may check your STARs history from your SEAGM account user profile.

14. If I do not want to continue the membership in SEAGM, do I have to opt-out or cancel it? 

No, you do not need to opt-out or cancel your membership.

15. Can I combine the STARs collected from 2 or more accounts in SEAGM?

No, you cannot combine STARs collected from multiple accounts. 

16. Can I exchange the collected STARs for cash form?

No, STAR is not exchangeable for cash.        

17. How can I see the total of STARs that I’ve collected?

You can refer to the total STARs in your SEAGM account user profile.

18. Do I enjoy STARs when I top up SEAGM credits?

No. STAR is only rewarded when you spend your reloaded SEAGM credits. To use the credit balance, kindly refer to our SEAGM Credits article for more information. 

19. Who should I contact if I had more questions regarding the STAR program?

No worries. You may directly contact our Customer Service Team 24/7 via LiveChat for immediate assistance. 

20. What happened to the STARs when my order was refunded? 

The given STARs will be revoked from your account if the order was refunded. 

21. Do I get notified for the STARs that are going to expire?

Yes, a notification will be sent to you one week before your STARs expire, on every Monday.

For example: if you have STARs that are going to expire on 7th to 13th Aug 2023, you will receive a notification in your SEAGM account on 31st July 2023 (Monday). You are advised to utilize the STARs before 7th Aug 2023 before they expire.

Thank you.

Visit the SEAGM Support site for quick answers and guides.
Need support? Contact our Customer Support via LiveChat.

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