Note: The STAR Rewards Program is targeted to be launched in SEAGM starting on 1st August 2022. Please stay tuned!
1. What is SEAGM STAR Rewarding Program all about?
SEAGM STAR Rewards Program is a rewarding program for SEAGM loyal users when they make each purchase within SEAGM. Members can redeem the discount coupons, game cards, game credits, physical products, and more with the STARs amount collected.
2. How can I collect and earn more STAR?
First of all, you will need to register as one of the SEAGM members. Once registered, you will be entitled with STAR for every 100 SEAGM credits spent on the SEAGM website.
3. If I am an existing user in SEAGM before this program started, will I be able to join this STAR Program?
4. As an existing member of SEAGM, how could I get involved in this STAR Rewards Program?
No worries! All existing SEAGM member's accounts will automatically opt-in to this STAR Rewards Program.
5. Will my membership level in the SEAGM STAR Rewards Program expires?
Membership in SEAGM was lifetime but the member level in a STAR Rewards Program lasts for only 90 days if the user is unable to meet the level-up requirement.
6. How can I increase my SEAGM membership level?
To level up your membership levels, you will need to spend the minimum amount set for each level within 90 days to level up or remain at your current member level.
7. Will my member level be downgraded?
Yes, your member level will be downgraded if you do not manage to achieve the minimum spending amount set for each level.
8. How can I maintain my membership level?
To remain at your current membership level, you will need to spend the minimum amount set for the level within 90 days.
9. Can I transfer my membership level or STAR amount to another SEAGM account?
No, SEAGM membership level and STAR are not transferable.
10. How can I earn a STAR from this program?
It is simple and easy! You can now start to earn a STAR with a minimum of 100 credits per transaction made in SEAGM.
11. Once I had earned a certain amount of STAR in SEAGM, how can I redeem it?
You can redeem the vouchers and products with your STARs at the SEAGM profile. Once redeemed, members will receive the discount coupon in their My Coupon section in the user panel and start to redeem it on the next purchase made in SEAGM.
12. Will my STARs expire after a period of time?
Yes, your STARs will expire on 31 December of the following year once the STARs are collected.
[For example, STARs collected in 2022 will expire on 31 Dec 2023.]
13. How can I check my STARs history?
You may check your STARs history from your SEAGM account user profile.
14. If I do not want to continue the membership in SEAGM, do I have to opt-out or cancel it?
No, you do not need to opt-out or cancel your membership.
15. Can I combine the STARs collected from 2 or more accounts in SEAGM?
No, you cannot combine STARs collected from multiple accounts.
16. Can I exchange the collected STARs into cash form?
No, STAR is not exchangeable for cash.
17. How can I see the total of STARs that I’ve collected?
You can refer to the total STARs in your SEAGM account user profile.
18. Do I enjoy STARs when I top up SEAGM credits?
No. STAR is only rewarded when you spend your reloaded SEAGM credits. To use the credit balance, kindly refer to our SEAGM Credits article for more information.
19. Who should I contact if I had more questions regarding the STAR program?
No worries. You may directly contact our Customer Service Team 24/7 via LiveChat for immediate assistance.