FAQs: Order Placement Error “Your IP Has Changed, Please Recreate Payment”
1. Why do I receive the error “Your IP (1234:5678:900::000) has changed. Please recreate payment” when placing an order?This message is triggered by an automated security check during the order and payment process. The system may detect a change in the connection or session information compared with
FAQs: Direct Top-Up Order Issues on SEAGM
1. My order status shows “Completed”, but the amount has not been credited to my in-game account. What should I do?If your SEAGM order status shows “Completed” but the purchased credits, gold, diamonds, cash, or other items have not been reflected in your game account, please log out of your game ac
Understanding SEAGM’s Refund Policy: What You Need to Know.
Are SEAGM Purchases Refundable?By default, most digital products on SEAGM are non-refundable and non-exchangeable once delivered. This is because items like game credits, digital codes, or gift cards cannot be returned once they’ve been revealed, credited, or used.Situations that can be considered f
How to purchase The Secret of Cat Island in game starter package using Google Play Gift Card purchased from SEAGM?
Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th
How to purchase The Secret of Cat Island in game gem using Google Play Gift Card purchased from SEAGM?
Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th
How to purchase The Secret of Cat Island in game exchange token using Google Play Gift Card purchased from SEAGM?
Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th
How to purchase the Robinsons Cash Voucher (SG) from SEAGM?
Established in 1858, Robinsons is a Singapore retailer offering a wide range of products across fashion, beauty, home, technology, kids, and gift categories. Shop online and enjoy a selection of popular brands with your eligible Robinsons Cash Voucher.Note:The Robinsons Cash Voucher (SG) sold by SEA
How to Request a Product Availability Notification?
1. How can I get notified when a product is back in stock?If a product or denomination is currently Sold Out and the “Notify Me when Available” option is displayed, you can subscribe to receive an email notification when the item is restocked.Please follow these steps:Open the product page you are i
Why Is My Game/Gift Card Code Not Working?
1. What should I do if my game or gift card code is not working?If you encounter an error when redeeming your game or gift card code, please check the following:You are using the correct redemption website or platform.The code has been entered correctly.There are no extra spaces before or after the
How to purchase FRAG Pro Shooter from SEAGM?
Note:The Google Play Gift Card sold in SEAGM was a region-currency-locked card. Please ensure the purchase gift card region is the same as your registered Google account.All purchases made in SEAGM, once they're delivered, are non-returnable, non-exchangeable, and non-refundable. Step 1: Log in or r
How to purchase Age of Magic in game gold using Google Play Gift Card purchased from SEAGM?
Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th
How to purchase Grand Chase in game gem/gold using Google Play Gift Card purchased from SEAGM?
Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th
How to purchase Grand Chase in game special hero package using Google Play Gift Card purchased from SEAGM?
Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th
How to purchase Grand Chase in game package using Google Play Gift Card purchased from SEAGM?
Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th
How to redeem the MARVEL Tokon: Fighting Souls (Steam ASIA) purchased from SEAGM?
Information:Platform: SteamDisallowed in the following countries: Japan, Taiwan, Hong Kong, China, Singapore, Malaysia, Philippines, Vietnam, Thailand, Indonesia, Sri Lanka, Cambodia, Laos, Brunei, Macau, India, South Korea, South Africa.Important note: All purchases are NON-REFUNDABLE and NON-RETUR
How to make payment with Cebuana Lhuillier [PHP] in SEAGM?
Cebuana Lhuillier is a pawnshop chain offering OTC payments, remittances, and microloans in the Philippines. Customers can pay bills or shop online using cash in over 3,500 branches nationwide.Note: 1. Cebuana Lhuillier [PHP] payment method is ONLY available for Philippine users under the Philippin
Understanding SEAGM Mobile Recharge.
SEAGM Mobile Recharge allows you to conveniently top up mobile credit and data plans for supported mobile operators. You can send mobile top-ups to yourself, friends, or family members, subject to the supported operator and destination country.1. What is SEAGM Mobile Recharge?SEAGM Mobile Rech
Understanding Region Restrictions for Game Cards and Codes.
Game cards and digital codes sold on SEAGM may be subject to regional, currency, account, server, or platform restrictions. These restrictions vary by product and are determined by the product issuer or publisher. Before purchasing, please carefully review the product page for any applicable restric