Encountering a bug, error, or any issue on the SEAGM website can be frustrating. Reporting it promptly helps our team fix the problem faster. This guide will show you how to capture the issue, contact our support team, and what to expect regarding resolution time.
Step 1: Capture the Error
Take a screenshot of the issue you encountered during the process. This can include:
- Error messages are displayed on the page
- Broken or missing pages and links
- Problems during checkout
- Missing or incorrect content
Providing a screenshot helps our support team quickly understand and resolve the issue.
Step 2: Contact Our LiveChat Support Team
Sign in to SEAGM using your registered email or phone number and password. Being logged in allows our support agent to quickly access your account details. On desktop or mobile, look for the blue “LiveChat” icon at the bottom-right corner of the page and click it to open the chat window. You may provide our team with:
- A screenshot of the error you captured in Step 1
- The game or product name related to the issue
- Any additional details about what you were clicking or doing when the error occurred
- Your account email address
Our support agents will review your information and guide you to a resolution as quickly as possible.
⏱️Resolution Time
- Most bug reports or website issues are reviewed within 48 hours.
- Minor issues are typically resolved quickly, usually within 12 hours.
- Critical issues, such as payment or checkout errors, are prioritised. Resolving these may take longer than the estimated time, as coordination with third parties may be required.
You will receive email updates once the issue has been resolved.
Your feedback matters! Reporting bugs or errors allows our team to fix issues quickly and improve the overall SEAGM experience for everyone.
Thank you.
Visit the SEAGM Support site for quick answers and guides.
Need support? Contact our Customer Support via LiveChat .