Important Note:
[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can search for Seagm.com and scroll to the bottom right corner, you will then see an orange icon labelled "LiveChat" displayed, just click it.
[b] Please do not upload your personal information to any public converter site such as postimages, Imgur and many more. If you have difficulties submitting the documents, kindly contact our Customer Support Team via LiveChat [24/7] for further assistance.
Step 1: Take a piece of paper and a pen, and write down [SEAGM and Date of the Day].
Step 2: Get your identity card or passport ready with you.
Step 3: Open your phone camera, be it front or back.
Step 4: Place on a table with hard items behind as support, or use a selfie stick if possible.
Step 5: Set a timer on your camera settings for 3,6,10 seconds.
Step 6: Hold your identity card/passport together with the written note next to your face, like the image below, then press the picture-taking button. 
Step 7: Then, wait for the timer to count down and the picture to be captured.
Step 8: Check the outcome. If the picture was shaky, blurry [like the sample below] or covered, please retake a new one.
Sample of a blurry document that was not accepted:
Common mistakes in the KYC Document Verification Process:
1. Inconsistent image, which includes:
- Shaky/blurry image of the documents
- Covered documents or face
- Photoshopped images
- Cropped images
- Distorted images
- Residential card
- A non-government-issued card such as a student ID, bank card, Company Badge etc.,
- Driving License(only specific countries allowed)
Thank you.
Visit the SEAGM Support site for quick answers and guides.
Need support? Contact our Customer Support via LiveChat .