FAQs: Pubg Direct Top-Up Failed/Refunded

1. My Pubg Direct Top-Up has recently failed and was refunded. Is there any alternative option to recharge my PUBG account other than direct topup? 

Yes, you may try on PUBG Mobile UC redeem codes sold in SEAGM. A PUBG Mobile UC redeem code is an 18-digit code that can be redeemed for Unknown Cash (UC), the in-game currency of PUBG Mobile. When you redeem a UC code, the corresponding amount of UC is added to your account, allowing you to make in-game purchases. 

2. How can I redeem the PUBG Mobile UC codes purchased from SEAGM?

That's easy! You would need to retrieve your code from the SEAGM account under [My Cards] first. Then, visit the Midasbuy Official website to redeem your code. You may refer to the related article below to make quick redemption.

Article: How to redeem PUBG Mobile UC Redeem Code (Global) purchased from SEAGM?

3. To use the PUBG Mobile UC codes mentioned in [1], are there any restrictions or requirements?

Yes, below are some of them:

• Your Pubg account is NOT under the servers of China, Japan, Korea, Taiwan, and Vietnam.
• Your PUBG account must be linked with the Midasbuy account email.
• The Pubg Mobile Code sold by SEAGM is only valid for one year and is non-refundable, non-replaceable, and non-expandable after expiration. Please use it as soon as the code is delivered.

4. How can I bind my midasbuy account email with my player ID?

Two ways to link your account:

[1] On the Midasbuy website, you will see a pop-up [link now] news. Click and choose your sign-in/up method.

[2] Login to the Midasbuy account, and click on your name on the top right of the page. Then, click [Linked Account]. 

5. I am not able to link my Player ID to my Midasbuy account, what shall I do?

If you see an error like the picture below, it means the player ID is already linked with another account. Please try with your alternative email or third-party platform account.

Two suggestions:

[i] If you registered your Midasbuy account through email, but forgot your login password, you can try resetting your password by tapping the [Forgot Password] option. 

[ii] If your Facebook, Google Play, Email or other third-party platform account has been hacked or you forgot the login password of the corresponding platform, you will need to contact the corresponding platform support to recover your account. 

6. What happens if the PUBG Mobile UC redeem code I purchased from SEAGM is not able to be redeemed?

Worry not. Kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card serial number and pins when you're coping. For your information, [Card No.] referred to the serial number, and [Pin] referred to the gift card pin code. Please make sure that you have entered the right numbers during redemption. If the problem persists, kindly contact our Customer Service Team 24/7 at LiveChat for further checking. Our team will provide a report form for you to fill up and submit for checking. Once the issue is solved, our team will email you regarding the possible solutions. 

Article: FAQs: Game/Gift Card Code Error During Redemption.

7. What should I do if my issue was not listed above?

No worries. You may directly contact our Customer Service Team 24/7 via LiveChat for immediate assistance. 

Thank you.

Visit the SEAGM Support site for quick answers and guides.
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