SEAGM User Guide

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User Guide

FAQs

Account

Apps

Orders

Payments

Balances

Airtime

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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Scam Alert: Common Tactics and Red Flags Everyone Should Know

Online scams are more sophisticated than ever, targeting people through emails, fake websites, online marketplaces, social platforms, and even dating apps. At SEAGM, we believe that awareness is your best defence. Here’s a breakdown of common scam tactics, real-life examples, and simple tips to help

FAQs: Direct Top-Up Order Issue In SEAGM.

1. My order status shows "completed", but the amount does not reflect in-game account. What should I do? If your order status shown in the SEAGM account was completed but the amount does not reflect, please do log out and log in again to your game account. This is because sometimes there are possib

FAQs: SEAGM STAR Rewards Program.

1. What is SEAGM STAR Rewarding Program all about? SEAGM STAR Rewards Program is a rewarding program for SEAGM loyal users when they make each purchase within SEAGM. Members can redeem the discount coupons, game cards, game credits, physical products, and more with the STARs amount collected. 2.

How do I activate the offered coupon codes for the use of the next transaction in SEAGM?

New features for redeeming coupon codes had just been introduced by SEAGM. SEAGM's members are now able to redeem and use the added coupons when performing checkout. Note: 1. Available coupons offered by SEAGM are for selected products ONLY. Items offered for the coupon will be displayed when you c

How do I apply coupons to products with special deals in SEAGM?

Important information: 1. Special deal discount is NOT applicable when the coupon is being applied. Members can choose either to stick with the original SEAGM special deal discount OR apply the coupon for the discount. 2. Available coupons offered by SEAGM are for selected products ONLY. Items off

How to top up Whiteout Survival Frost Star in SEAGM?

Whiteout Survival is a survival strategy game to center on a glacial apocalypse theme. Fascinating mechanics and intricate details await you to explore! The catastrophic decline in global temperatures has wreaked havoc on human society. Those who have made it out of their crumbling homes are now

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When should I expect my refund?

Check your refunded paid order(s) when you click "My orders" in your SEAGM account. Here’s what the status means: Refund status What it means Refunded Your order refund is complete on SEAGM. The money has been processed to be credited to the original form of payment/ SEAGM Balance. Using t

How to make payment using Dana [IDR] via Airwallex in SEAGM?

Pay for anything easily with the touch of a finger. Through DANA, you can make practically any transaction, from bill payments and barcode scan transactions to e-commerce. ChangeDompet and enjoy a faster, more practical, and more secure payment method. Note:1. A processing fee will be applied automa

How to pay using ShopeePay VN eWallet [VND] in SEAGM?

ShopeePay.vn e-wallet allows users to pay online on Shopee - Vietnam's No. 1 e-commerce platform, pay bills, top up phones, transfer money and pay by scanning QR codes right at the store. Note:1. A processing fee will be applied automatically during each checkout. Costs vary and may change from time

How to make payment using Credit/Debit Card [USD] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [USD] payment method is ONLY supported under the United States dollar [USD]. 3. Ensure that NO virtual private network (VPN) has been enabled during checko

How to make payment using Credit/Debit Card [JPY] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. The payment method of Credit/Debit Card [JPY] is ONLY supported under Japanese Yen [JPY]. 3. Ensure that NO virtual private network (VPN) has been enabled during checkout.

How to make payment using Credit/Debit Card [CLP] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. The credit/Debit Card [CLP] payment method is ONLY supported under the Chilean Peso [CLP]. 3. Ensure that NO virtual private network (VPN) has been enabled during checkout.