SEAGM User Guide

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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Understanding the SEAGM Cashback Program: FAQs.

This FAQ covers the most common questions about the SEAGM Cashback Program, including how Cashback works, how it can be used, and important information regarding eligibility and expiry.1. What is Cashback, and how does it work?Cashback is a promotional platform credit awarded on eligible purchases m

How to view your order status in SEAGM?

When you submit an order at SEAGM, "My Orders" begins to update the order status. You may view the status/details of your order at any time by visiting the "My Orders" page under your SEAGM account. These are some visual pictures that represent an order status as shown below: A: If your order sta

FAQs: Credit/Debit card payment attempts failed.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payment via Stripe. This solution uses AI and machine learning algorithms to determine whether it's safe to accept the payment. The payment tends to fail/decline if there's a higher risk

How do I apply coupons to products with special deals in SEAGM?

Important information: 1. Special deal discount is NOT applicable when the coupon is being applied. Members can choose either to stick with the original SEAGM special deal discount OR apply the coupon for the discount. 2. Available coupons offered by SEAGM are for selected products ONLY. Items off

How to top up Whiteout Survival Frost Star in SEAGM?

Whiteout Survival is a survival strategy game to center on a glacial apocalypse theme. Fascinating mechanics and intricate details await you to explore! The catastrophic decline in global temperatures has wreaked havoc on human society. Those who have made it out of their crumbling homes are now

How to complete the SEAGM KYC verification process quickly and smoothly?

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

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How to purchase Steam version of Vampire Survivors from SEAGM?

Mow thousands of night creatures and survive until dawn! Vampire Survivors is a gothic horror casual game with rogue-lite elements, where your choices can allow you to quickly snowball against the hundreds of monsters that get thrown at you.Note: The Steam Wallet Code sold in SEAGM was a region-cur

How to purchase Vampire Survivors using the Steam Wallet Code purchased from SEAGM?

Mow thousands of night creatures and survive until dawn! Vampire Survivors is a gothic horror casual game with rogue-lite elements, where your choices can allow you to quickly snowball against the hundreds of monsters that get thrown at you.Note: The Steam Wallet Code sold in SEAGM was a region-cur

How to purchase Kao the Kangaroo using the Steam Wallet Code purchased from SEAGM?

Kao The Kangaroo is a 3D platformer from veterans of the genre Tate Multimedia, featuring a plucky, cheeky, but cutie Kao The Kangaroo (Hey, just like in the title!) on a quest to uncover the truth around the disappearance of his father.Note: The Steam Wallet Code sold in SEAGM was a region-currenc

How to reset my SEAGM account password?

Account locked? No worries! Kindly follow the guides below to regain access: Step 1: From the sign-in page on SEAGM Official Site, click Sign-in and click "Forget password?". Step 2: Enter your email address or mobile phone number, click "Send Verification Code", then enter the verification code and

How to whitelist a domain in your Gmail account?

1. Why am I not receiving the email after clicking “Reset My Password” or “Register an Account”?After requesting a password reset or account registration, you may see the message “Reset Password / Verify Email Sent To Your Inbox”, but the email does not appear in your inbox. This may happen because

How to check your order details on SEAGM?

Step 1: Visit the SEAGM website and log in using your registered account.Step 2: After logging in, click the profile icon in the top-right corner of the page.Step 3: Select [My Orders] from the menu, then click on the order number you would like to check.Step 4: After opening the order, you will be