1. My order status shows “Completed”, but the amount has not been credited to my in-game account. What should I do?
If your SEAGM order status shows “Completed” but the purchased credits, gold, diamonds, cash, or other items have not been reflected in your game account, please log out of your game account and log in again. In some cases, there may be a delay before the purchased items are reflected in the game account.
If the purchased amount is still not reflected after logging in again, please get in touch with our Customer Support team for further checking.
2. My payment was successful, and my order shows “Completed”, but I received less than the amount I purchased. What should I do?
If the amount credited to your game account is less than the amount shown in your SEAGM order, please contact our team for further checking. Our team will review the transaction and, where necessary, refer the issue to the relevant service provider for further investigation. We will provide an update once further information is available, usually via email.
3. I entered the wrong player details, but my payment and order were completed. Can I request a refund or exchange?
For completed direct top-up orders, the recharge generally cannot be cancelled or reversed after the transaction has been processed. Direct top-ups are processed through our service provider, and completed recharges may not be reversible once successfully delivered to the provided player details.
Please make sure that your player ID, account details, server, region, and other required information are correct before completing your purchase. For more information, please refer to SEAGM's Terms of Sale.
4. My order has not been received, and the status shows “Order Paid/ Wait For Sending”. What should I do?
Direct top-up orders are generally delivered within 15 minutes to 1 hour, depending on the order queue and product.
If your order remains under “Order Paid/ Wait For Sending” beyond the expected processing time, please contact our Customer Support team via LiveChat for an order status check. Our team will review the order and provide the latest available update.
5. Why is my direct top-up order under “Order Paid/ Wait For Sending” or not being processed?
There are several possible reasons why a direct top-up order may remain pending or under “Order Paid/ Wait For Sending”, including:
- A weekly, monthly, or seasonal pass is still active on the game account. Some products may only allow one active pass at a time.
- The player account details provided may be incorrect or incomplete.
- The player's server or region may not be supported by the product.
- The recharge may have failed, and further action may be required before a refund can be processed.
- The recharge system may be temporarily unavailable or under maintenance.
- The order may require additional verification due to a payment or transaction review.
If your order is placed on hold or requires further action, we may contact you by email with additional information or instructions.
6. How can I check my order status on SEAGM?
You can check your order status by going to My Orders in your SEAGM account. You can also refer to our guide on How to View Order Status for more information.
7. My issue is not listed above. Where can I get further assistance?
If you encounter a direct top-up issue that is not covered above, please contact our Customer Support team via LiveChat. Please provide your order number and relevant details so that our team can check the order and advise you on the appropriate next steps.
ขอบคุณ
เยี่ยมชม เว็บไซต์สนับสนุน SEAGM เพื่อรับคำตอบและคำแนะนำอย่างรวดเร็ว
ต้องการความช่วยเหลือใช่ไหม? ติดต่อเรา ฝ่ายสนับสนุนลูกค้า ผ่านทาง LiveChat .