SEAGM User Guide

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User Guide

FAQs

Account

Apps

Orders

Payments

Balances

Airtime

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Top-up

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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FAQs: Direct Top-Up Order Issue In SEAGM.

1. My order status shows "completed", but the amount does not reflect in-game account. What should I do? If your order status shown in the SEAGM account was completed but the amount does not reflect, please do log out and log in again to your game account. This is because sometimes there are possibi

FAQs: Game/Gift Card Code Error During Redemption.

1. I had purchased a gift card from SEAGM and during redemption, an error showed "Code entered is not valid/ Invalid card code/Wrong pin code". What should I do? Regarding this error, kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card seri

How to exchange STAR collected in SEAGM?

STAR Rewards: Rewards for MVPs! Because we love you, we would like to reward you every time you top up with us. Earn STARs with every 100 SEAGM credits you spend with us and enjoy rewards with the STARs. There are 4 levels in the STAR Rewards Program. Instant upgrade to Amateur, Pro or Elite level i

How to top up Whiteout Survival Frost Star in SEAGM?

Whiteout Survival is a survival strategy game to center on a glacial apocalypse theme. Fascinating mechanics and intricate details await you to explore! The catastrophic decline in global temperatures has wreaked havoc on human society. Those who have made it out of their crumbling homes are now

How to topup Poppo Live Coins in SEAGM?

Step 1: Register or log in to SEAGM, on the top right side of the page, search "Poppo". Step 2: Select "Poppo Live Coins" under the game top-up and choose your preferred amount of coins needed. After choosing, kindly enter your charge account information and click "Buy Now" to proceed. Step 3: Kind

How to complete the SEAGM KYC verification process quickly and smoothly?

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

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How to purchase the Subway Cash Voucher from SEAGM?

Subway is an internationally recognised food brand known for its freshly made sandwiches and customizable meal options. With a focus on choice and convenience, Subway offers a variety of breads, fillings, and meal combinations to suit different preferences.Note:Subway Cash Voucher gift cards are reg

How to purchase Minion Rush: Running Game in game growth fund using Google Play Gift Card purchased from SEAGM?

Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th

How to purchase Dragon Mania Legends in game growth fund using Google Play Gift Card purchased from SEAGM?

Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th

How to reset my SEAGM account password?

Account locked? No worries! Kindly follow the guides below to regain access: Step 1: From the sign-in page on SEAGM Official Site, click Sign-in and click "Forget password?". Step 2: Enter your email address or mobile phone number, click "Send Verification Code", then enter the verification code and

How to check the Sub-Account Balance history in SEAGM?

Note: Your SEAGM Balance will automatically expire if either of the following conditions is met:The balance remains unused for 2 consecutive years; orThere is no activity on your SEAGM account for 2 consecutive years.To avoid balance expiration, we encourage you to use your available balance and kee

FAQs: SEAGM Balance.

Note: Your SEAGM balance will automatically expire if either of the following conditions is met:The balance remains unused for 2 consecutive years; orThere is no activity on your SEAGM account for 2 consecutive years.To avoid balance expiration, we encourage you to use your available balance and kee