SEAGM User Guide

SEA Gamer Mall SEAGM News STAR Rewards Support KALEOZ

English

User Guide

FAQs

Account

Apps

Orders

Payments

Balances

Airtime

Cards

Top-up

Announcement

User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

Promoted articles

Scam Alert: Common Tactics and Red Flags Everyone Should Know

Online scams are more sophisticated than ever, targeting people through emails, fake websites, online marketplaces, social platforms, and even dating apps. At SEAGM, we believe that awareness is your best defence. Here’s a breakdown of common scam tactics, real-life examples, and simple tips to help

FAQs: Game/Gift Card Code Error During Redemption.

1. I had purchased a gift card from SEAGM and during redemption, an error showed "Code entered is not valid/ Invalid card code/Wrong pin code". What should I do? Regarding this error, kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card ser

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How do I activate the offered coupon codes for the use of the next transaction in SEAGM?

New features for redeeming coupon codes had just been introduced by SEAGM. SEAGM's members are now able to redeem and use the added coupons when performing checkout. Note: 1. Available coupons offered by SEAGM are for selected products ONLY. Items offered for the coupon will be displayed when you c

How do I apply coupons to products with special deals in SEAGM?

Important information: 1. Special deal discount is NOT applicable when the coupon is being applied. Members can choose either to stick with the original SEAGM special deal discount OR apply the coupon for the discount. 2. Available coupons offered by SEAGM are for selected products ONLY. Items off

How to top up Whiteout Survival Frost Star in SEAGM?

Whiteout Survival is a survival strategy game to center on a glacial apocalypse theme. Fascinating mechanics and intricate details await you to explore! The catastrophic decline in global temperatures has wreaked havoc on human society. Those who have made it out of their crumbling homes are now

Recent description

How to make payment with Cebuana [PHP] in SEAGM?

Cebuana Lhuillier is a pawnshop chain offering OTC payments, remittances, and microloans in the Philippines. Customers can pay bills or shop online using cash in over 3,500 branches nationwide.Note: 1. Cebuana [PHP] payment method is ONLY available for Philippine users under the Philippine peso [PH

How to make payment using GrabPay [SGD] in SEAGM?

Note: This payment option is only supported under the Singapore Dollar [SGD] for Singaporeans ONLY. Step 1: Choose the item you would like to purchase and click 'buy now'. At the checkout page, click 'pay now' to be directed to the next page. Step 2: At the payment page, select 'GrabPay' payment an

How to make payment using Credit/Debit Card [KRW] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [KRW] payment method is ONLY supported under South Korean Won [KRW]. 3. Kindly make sure that NO virtual private network (VPN) has been enabled during chec

How to make payment using Credit/Debit Card [USD] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [USD] payment method is ONLY supported under the United States dollar [USD]. 3. Ensure that NO virtual private network (VPN) has been enabled during checko

How to make payment via PayNow [SGD] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may change from time to time.2. The PayNow [SGD] payment method is ONLY supported under the Singapore Dollar [SGD] in the Singapore region. 3. Ensure that NO virtual private network (VPN) has been enabled duri

How to make payment using Credit/Debit Card [JPY] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. The payment method of Credit/Debit Card [JPY] is ONLY supported under Japanese Yen [JPY]. 3. Ensure that NO virtual private network (VPN) has been enabled during checkout.