SEAGM User Guide

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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FAQs: Credit/Debit card payment attempts failed.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payment via Stripe. This solution uses AI and machine learning algorithms to determine whether it's safe to accept the payment. The payment tends to fail/decline if there's a higher ris

FAQs: Direct Top-Up Order Issue In SEAGM.

1. My order status shows "completed", but the amount does not reflect in-game account. What should I do? If your order status shown in the SEAGM account was completed but the amount does not reflect, please do log out and log in again to your game account. This is because sometimes there are possib

FAQs: Game/Gift Card Code Error During Redemption.

1. I had purchased a gift card from SEAGM and during redemption, an error showed "Code entered is not valid/ Invalid card code/Wrong pin code". What should I do? Regarding this error, kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card ser

How to exchange STAR collected in SEAGM?

STAR Rewards: Rewards for MVPs! Because we love you, we would like to reward you every time you top up from us. Earn STARs with every 100 SEAGM credits you spent with us and enjoy rewards with the STARs. How many levels are there in this STAR Rewards Program? There are 4 levels in the STAR Rewards

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How to generate an e-invoice after spending in SEAGM?

SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's

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How to redeem the Crimson Desert (Steam) (ROW) purchased from SEAGM?

Information:Platform: SteamSupported region: Saint Helena, Ascension and Tristan da Cunha, Mayotte, Bahrain, Israel, Japan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, Cocos (Keeling) Islands, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finlan

How to redeem Cyberpunk 2077 code for Xbox purchased from SEAGM ?

About:Take it to Night City's open-world goodness, and experience the action-adventure story with V! Whether it's power, glam, or even BODY MODIFICATIONS (that's right!), experience the journey to immortality as you forge YOUR OWN story with the choices YOU make.Note: All purchases made in SEAGM, on

How to activate Resident Evil Requiem (Steam) (EU) purchased from SEAGM on Steam?

Information:Platform: SteamRegion supported: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, No

How to activate Resident Evil Requiem (Steam) (HK) purchased from SEAGM on Steam?

Information:Platform: SteamRegion supported: Hong Kong ONLY.Important note: All purchases are NON-REFUNDABLE and NON-RETURNABLE. Step 1: Once completed the purchase from SEAGM, kindly retrieve your game card code in "My Cards". Step 2: Kindly launch Steam client software and log into your Steam acco

How to activate Resident Evil 7 (Steam) purchased from SEAGM on Steam ?

About: Resident Evil 7 biohazard is the next major entry in the renowned Resident Evil series and sets a new course for the franchise as it leverages its roots and opens the door to a truly terrifying horror experience. A dramatic new shift for the series to first personal view in a photorealistic s

How to purchase Honor of Kings Token [Global] from SEAGM?

Honor of Kings is the world's most-played mobile MOBA that offers the ultimate competitive experience on mobile. Become immersed in the battlefield as you squad up with your friends, choose from unique heroes with amazing skills, and enjoy the extreme fun of fierce team fights. In each battle, a t