SEAGM User Guide

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User Guide

FAQs

Account

Apps

Orders

Payments

Balances

Airtime

Cards

Top-up

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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FAQs: Direct Top-Up Order Issue In SEAGM.

1. My order status shows "completed", but the amount does not reflect in-game account. What should I do? If your order status shown in the SEAGM account was completed but the amount does not reflect, please do log out and log in again to your game account. This is because sometimes there are possib

FAQs: SEAGM STAR Rewards Program.

1. What is SEAGM STAR Rewarding Program all about? SEAGM STAR Rewards Program is a rewarding program for SEAGM loyal users when they make each purchase within SEAGM. Members can redeem the discount coupons, game cards, game credits, physical products, and more with the STARs amount collected. 2.

How to top up Whiteout Survival Frost Star in SEAGM?

Whiteout Survival is a survival strategy game to center on a glacial apocalypse theme. Fascinating mechanics and intricate details await you to explore! The catastrophic decline in global temperatures has wreaked havoc on human society. Those who have made it out of their crumbling homes are now

How to topup Poppo Live Coins in SEAGM?

Step 1: Register or log in to SEAGM, on the top right side of the page, search "Poppo". Step 2: Select "Poppo Live Coins" under the game top-up and choose your preferred amount of coins needed. After choosing, kindly enter your charge account information and click "Buy Now" to proceed. Step 3: Kind

How to complete the SEAGM KYC verification process quickly and smoothly?

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How to generate an e-invoice after spending in SEAGM?

SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's

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How to make payment with ECPAY [PHP] in SEAGM?

Electronic Commerce Payments (ECPay) operates in over 40,000 payment outlets, including convenience stores, supermarkets, and pawnshops across the Philippines. ECPay enables cash payments for online purchases and bills at various partner outlets, ensuring secure processing.Note: 1. ECPAY [PHP] pa

How to make payment with LBC [PHP] in SEAGM?

LBC Express offers OTC payments, parcel deliveries, and remittance services, making it a versatile service provider in 3,000 branches across the Philippines.Note: 1. LBC [PHP] payment method is ONLY available for Philippine users under the Philippine peso [PHP] in SEAGM. 2. Kindly make sure that NO

How to pay using Culture Game Voucher [KRW] in SEAGM?

Note: This payment option is only supported under Korean Won [KRW] ONLY. Step 1: Choose the item you would like to purchase and click 'buy now'. At the checkout page, click 'pay now' to be directed to the next page. Step 2: At the payment page, select 'Culture Game Voucher' payment and click on 'Pa

How to make payment using GrabPay [SGD] in SEAGM?

Note: This payment option is only supported under the Singapore Dollar [SGD] for Singaporeans ONLY. Step 1: Choose the item you would like to purchase and click 'buy now'. At the checkout page, click 'pay now' to be directed to the next page. Step 2: At the payment page, select 'GrabPay' payment an

How to make payment with Nequi Colombia [COP] in SEAGM?

Note: The Nequi Colombia [COP] payment method is only available for Colombian users under the Colombian Peso [COP]. Step 1: Choose your products in SEAGM and then click "PayNow" to be directed to the checkout page.Step 2: Select Nequi Colombia under Online Payment and click on "Pay Now" to proceed.S

How to make payment with Bancolombia Colombia [COP] in SEAGM?

Note: The Bancolombia Colombia [COP] payment method is only available for Colombian users under the Colombian Peso [COP]. Step 1: Choose your products in SEAGM and then click "PayNow" to be directed to the checkout page.Step 2: Select Bancolombia Colombia under Online Payment and click on "Pay Now"