I have made payment successfully but my order status shows unpaid.

(A) Offline Payment Method - Fund transfer via internet banking/ ATM/ CDM.If your funds have been debited from your bank account or cash successfully transferred, kindly save or take a screenshot of the payment receipt as proof and contact our customer support via LiveChat immediately to claim the o

How to apply a refund for Stripe payments (Credits/Debit card )?

You can request a cancellation/refund of your orders that are paid but not completed, non-delivered, or non-disputed.1. Where can I request, and what do I have to notice？You can find our Customer Support via LiveChat to provide your payment information. We will process the refund immediately upon yo

What are Payment Processing Fees?

When registering in SEAGM, you agree to pay the payment processing fees incurred for orders placed using our payment method. Many payment method processors charge transaction fees that include both a fixed fee and a percentage fee based on the total sale price of the item. These rates and percentage

Regarding identity verification for payment under Credit/Debit Card.

A buyer who paid using a credit/debit card is required to do a one-time identity verification when requested by our team. Failure to adhere to this requirement will result in SEA Gamer Mall rejecting the payment made, and the payment will be refunded.Required documents for verification will be as li

How can I cancel my paid order?

Important information:In order to refund your payment to the original payment method used, the processing/handling fees incurred by the payment merchant will not be included. Need to cancel a payment made? No worries. SEAGM allows cancellation of paid orders in the situations below:1. User requ

What can I do if my refund is taking longer than expected?

Waiting for a refund can be stressful, but you don’t have to be left in the dark. Follow these steps to get updates on your refund quickly and efficiently.Step 1: Before contacting support, check the expected duration of the refund for your payment method. This helps you know whether the refund is s

How to pay order if you have insufficient SEAGM Credit?

Note:a) This option will ONLY be available during checkout when there are credits in your SEAGM account. b) Kindly make sure that your checkout currency is matched with the currency of your Seagm Credit. You may check your Seagm Credit balance and currency under your account "Credit History".St

How to make payment via Touch n Go [MYR] in SEAGM?

Note: Touch N Go Payment is only limited to Malaysian users under the MYR Currency. TNG wallet payment was under region-restricted payment. Step 1: Choose products,  click "Buy now", then select "Pay Now" to proceed checkout page. Step 2: On the checkout page, look for the Online

How to pay using Credit/Debit Card via Stripe in SEAGM?

Note: a) To pay with credit/debit cards via Stripe, kindly make sure that your checkout currency matches your current region-supported currency. To change your account currency, you may refer to the SEAGM articles guide for more detailed information. b) Kindly make sure that NO virtual pri

Avoid Order Regrets: Check Product Availability in Your Country Before You Buy.

Buying digital products online can be convenient and exciting, but nothing is more frustrating than discovering your purchase doesn’t work due to regional restrictions. Many digital products on SEAGM are region-locked, meaning they can only be used in certain countries or with accounts registered in

How to report a website bug or issue on SEAGM?

Encountering a bug, error, or any issue on the SEAGM website can be frustrating. Reporting it promptly helps our team fix the problem faster. This guide will show you how to capture the issue, contact our support team, and what to expect regarding resolution time.Step 1: Capture the ErrorTake a scre

SEAGM Protection Guide: Tips for Safe Online Transactions.

Online transactions are fast and convenient, but they can expose your personal and financial information if proper precautions aren’t taken. Protect yourself with these essential tips:1. Enable payment alerts Enable payment alerts from your wallet or bank account. Real-time notifications allow you t

SEAGM LiveChat: Step‑by‑Step Guide for the Fastest Support.

When it comes to online gaming top-ups, digital currencies, or in-game purchases, quick support can make all the difference. SEAGM (SEA Gamer Mall) offers a LiveChat service that connects you directly with their support team, providing real-time assistance for account issues, payment problems, or or

Check Before You Pay: How to Avoid Top-Up Errors on SEAGM.

When topping up game credits or items through SEAGM, it is essential to provide accurate details. Even small mistakes, such as entering the wrong number, misspelling a name, or selecting the wrong server or region, can result in the credits being sent to another player’s account, causing loss of the

Where can I find recently added cards or game top-ups on SEAGM?

Keeping up with new game top-ups and cards is important for every gamer. SEAGM often adds fresh options, but finding them quickly can be tricky. This guide will show you how to spot recently added cards and game top-ups on SEAGM easily.Step 1: Visit the SEAGM Official website. Step 2: Scroll down th

How to top up Identity V Echoes in SEAGM ?

About: Identity V is a survival horror game. With a gothic art style, mysterious storylines, and exciting 1vs4 gameplay, the game will bring you a breathtaking experience. You will first enter the game as a detective, who has received a mysterious invitation letter. The letter asks you to go to an a

How to top up Ragnarok M: Eternal Love (Global) in SEAGM ?

About: Ragnarok M: Eternal Love (Global) brings Rune Midgard to life, reinterpreting the art style that has been beloved by players for over 16 years. Classic gameplay features return with a modern touch! Hold hands, discover the world of Rune Midgard, and experience all the adventures that await in

How to top up Slam Dunk Point in SEAGM?

About: Slam Dunk Mobile game features 3 types of real-time PvP modes including the 3 v 3 half court, 3 v 3 full court and 5 v 5 full court. The iconic characters including Sakuragi Hanamichi and fan favourite, Rukawa Kaede will be featured as the playable characters, as well as the entire Shohoku