I have made payment successfully but my order status shows unpaid.

(A) Offline Payment Method - Fund transfer via internet banking/ ATM/ CDM.If your funds have been debited from your bank account or cash successfully transferred, kindly save or take a screenshot of the payment receipt as proof and contact our customer support via LiveChat immediately to claim the o

How to apply a refund for Stripe payments (Credits/Debit card )?

You can request a cancellation/refund of your orders that are paid but not completed, non-delivered, or non-disputed.1. Where can I request, and what do I have to notice？You can find our Customer Support via LiveChat to provide your payment information. We will process the refund immediately upon yo

What are Payment Processing Fees?

When registering in SEAGM, you agree to pay the payment processing fees incurred for orders placed using our payment method. Many payment method processors charge transaction fees that include both a fixed fee and a percentage fee based on the total sale price of the item. These rates and percentage

Regarding identity verification for payment under Credit/Debit Card.

A buyer who paid using a credit/debit card is required to do a one-time identity verification when requested by our team. Failure to adhere to this requirement will result in SEA Gamer Mall rejecting the payment made, and the payment will be refunded.Required documents for verification will be as li

How can I cancel my paid order?

Important information:In order to refund your payment to the original payment method used, the processing/handling fees incurred by the payment merchant will not be included. Need to cancel a payment made? No worries. SEAGM allows cancellation of paid orders in the situations below:1. User requ

What can I do if my refund is taking longer than expected?

Waiting for a refund can be stressful, but you don’t have to be left in the dark. Follow these steps to get updates on your refund quickly and efficiently.Step 1: Before contacting support, check the expected duration of the refund for your payment method. This helps you know whether the refund is s

Avoid Order Regrets: Check Product Availability in Your Country Before You Buy.

Buying digital products online can be convenient and exciting, but nothing is more frustrating than discovering your purchase doesn’t work due to regional restrictions. Many digital products on SEAGM are region-locked, meaning they can only be used in certain countries or with accounts registered in

SEAGM Protection Guide: Tips for Safe Online Transactions.

Online transactions are fast and convenient, but they can expose your personal and financial information if proper precautions aren’t taken. Protect yourself with these essential tips:1. Enable payment alerts Enable payment alerts from your wallet or bank account. Real-time notifications allow you t

Never Miss a Deal: Your Guide to SEAGM Promotions and Events.

Looking for the best deals on game credits, gift cards, and in-game items? SEAGM regularly offers exciting promotions and events that can help you save big and level up your gaming experience. This guide will show you how to stay updated and never miss a deal.Step 1: Visit the SEAGM Offici

FAQs: What is the difference between Apple Gift Cards and iTunes Gift Cards sold on SEAGM?

Note: All Apple and iTunes Gift Cards sold on SEAGM are region-locked, meaning they can only be redeemed with Apple accounts registered in the same country or region as the card. Verify the region carefully before purchase to avoid redemption issues. Q1: What’s the difference between Apple Gift

How to top up Arknights (TW) Originium in SEAGM?

About: Arknights is a free-to-play 2D fantasy strategy game. Take on the role of the amnesiac Doctor in the fight against a deadly infection taking over the world and recruit Operators to help battle your foes. The game features tower defence-inspired gameplay where players deploy Operators onto the

How to redeem Wizard101 Prepaid Game Card purchased from SEAGM?

About Wizard101: Wizard101 is a massively multiplayer online role-playing game (MMORPG) released in 2008 by KingsIsle Entertainment. In the game, players take on the role of students of Ravenwood School of Magical Arts in order to save the Spiral, the fictional galaxy in which the game is set,

How to redeem Pirate101 Prepaid Game Card purchased from SEAGM?

About Pizard101: Pirate101 is a pirate-themed massively multiplayer online role-playing game(MMORPG) created by KingsIsle Entertainment and released in 2012. A sister game to Wizard101 set in the same universe, players assume the role of heroic pirates who set out in search of the treasures of

How to top up WeTV VIP in SEAGM?

About: WeTV is Tencent Video's international version and it is a legal and official free streaming platform for everyone. WeTV provides a variety of genres of English subbed Chinese series, movies, dramas, variety shows, special events, anime, and many more. You may not need to remember which part o

How to top up Arena of Valor (ID) Vouchers in SEAGM?

About: Garena Arena of Valor is an action MOBA. Experience AOV (Arena of Valor), an epic new 5v5 multiplayer online battle arena (MOBA) comes with ultra-HD graphics, and premium content and is made with attention to balance. Victory can only be obtained by skill. Call on your teammates to join and b

How to purchase The Elder Scrolls IV: Oblivion Remastered (AR) [Steam] from SEAGM?

The Elder Scrolls IV: Oblivion™ Remastered modernises the 2006 Game of the Year with all-new, stunning visuals and refined gameplay. Explore the vast The Elder Scrolls IV: Oblivion™ Remastered, modernises the 2006 Game of the Year with all-new stunning visuals and refined gameplay. Explore the vas

How to activate The Elder Scrolls IV: Oblivion Remastered [AR] purchased from SEAGM on Steam?

The Elder Scrolls IV: Oblivion™ Remastered modernises the 2006 Game of the Year with all-new, stunning visuals and refined gameplay. Explore the vast The Elder Scrolls IV: Oblivion™ Remastered, modernises the 2006 Game of the Year with all-new stunning visuals and refined gameplay. Explore the vast

How to purchase the Kobo eGift Card from SEAGM?

A Kobo is an e-reader developed by Kobo, Inc. The Kobo eReader line products all use electronic ink screens on their devices, allowing the text to look sharper and better in natural sunlight than you might otherwise see on a computer, smartphone, or tablet screen. Join millions of readers around the