SEAGM User Guide

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User Guide

FAQs

Account

Apps

Orders

Payments

Balances

Airtime

Cards

Top-up

Announcement

User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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FAQs: Credit/Debit card payment attempts failed.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payment via Stripe. This solution uses AI and machine learning algorithms to determine whether it's safe to accept the payment. The payment tends to fail/decline if there's a higher ris

FAQs: Game/Gift Card Code Error During Redemption.

1. I had purchased a gift card from SEAGM and during redemption, an error showed "Code entered is not valid/ Invalid card code/Wrong pin code". What should I do? Regarding this error, kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card ser

How to exchange STAR collected in SEAGM?

STAR Rewards: Rewards for MVPs! Because we love you, we would like to reward you every time you top up from us. Earn STARs with every 100 SEAGM credits you spent with us and enjoy rewards with the STARs. How many levels are there in this STAR Rewards Program? There are 4 levels in the STAR Rewards

FAQs: SEAGM Mini Store in MonPay App.

Why MonPay? Simplest and absolute solution for secured payments and settlements Available to use 24/7 from everywhere and anytime Integrated system with the possibility for rewards Additional opportunity for the loan service without collaterals and low-interest rates Easy access to all types of pro

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How do I apply coupons to products with special deals in SEAGM?

Important information: 1. Special deal discount is NOT applicable when the coupon is being applied. Members can choose either to stick with the original SEAGM special deal discount OR apply the coupon for the discount. 2. Available coupons offered by SEAGM are for selected products ONLY. Items off

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When should I expect my refund?

Check your refunded paid order(s) when you click "My orders" in your SEAGM account. Here’s what the status means: Refund status What it means Refunded Your order refund is complete on SEAGM. The money has been processed to be credited to the original form of payment/ SEAGM Balance. Using t

How can I delete my SEAGM Account?

SEAGM recently updated the system, and one of the functions, "Delete Account", has been added. Users may now choose to delete the SEAGM account by themselves on the account profile page. Refer to the steps to complete the account deletion process. Note: Your product information/order information on

How to make payment using Credit/Debit Card [AED] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [AED] payment method is ONLY supported under Emirati Dirham (د.إ) [AED]. 3. Kindly make sure that NO virtual private network (VPN) has been enabled during

How to make payment using Credit/Debit Card [CNY] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [CNY] payment method is ONLY supported under Chinese Yuan [CNY]. 3. Kindly make sure that NO virtual private network (VPN) has been enabled during checkout

How to make payment via PayNow [SGD] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may change from time to time.2. The PayNow [SGD] payment method is ONLY supported under the Singapore Dollar [SGD] in the Singapore region. 3. Ensure that NO virtual private network (VPN) has been enabled duri

How to make payment using Credit/Debit Card [CLP] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. The credit/Debit Card [CLP] payment method is ONLY supported under the Chilean Peso [CLP]. 3. Ensure that NO virtual private network (VPN) has been enabled during checkout.