How to report Card Issues?

Not seeing the amount after clicking apply? Here are some of the most common reasons why your code/PIN might not be working.

You haven't entered the code exactly as it was given- Try copying and pasting it and don't leave any extra characters or spaces.
The code is expired - there is expiration date for all codes/PIN sold by SEAGM.com, make sure you use it before that happens.
The code is only valid for a particular product - Double check that you're purchasing the right product that you want to use.
The code already redeemed into your account- Double check the credit/amount balance in your redemption sites

If you are still experiencing problems after checking all the boxes above, kindly report your card issue using the link below and we will get back to you by email once the issues resolved. We apologize for any inconvenience caused.

Link to Game Card Issues Submission Form:

https://docs.google.com/a/seagm.com/forms/d/e/1FAIpQLSemVSWbn7GxFduZVrJV1ziLmaSWVIROjYB-b42N2V_LHp2DuA/viewform

***Return policy: Any form of CD Key, Time Card, Expansion, Game Points, Pre-paid Card, Trial/Beta/Item Code sold is neither refundable nor exchangeable.

Thank you.

Visit the SEAGM Support for quick answers and guides.

Need support? Contact our Customer Support via livechat.