1. Why is my payment attempts failed?
Kindly note that our system uses a fraud solution to manage our credit card payments via PayPal. This solution uses AI and machine learning algorithms to determine whether it's safe to accept the payment. The payment tends to fail/decline if there's a higher risk detected by our system than normal.
2. What can I do to increase the chances of payment going through?
3. All of the details were confirmed correct, but payments still failed. What can I do?
If all your details were correctly entered, and your payment still did not go through, we would highly recommend you to contact your bank, card issuer, or PayPal support for further checking. This is because, due to security and privacy purposes, we do not receive any specific details on why your payment was declined. We believe that your payment support could better assist in checking on this matter. For card issuer support, the contact details should be at the back of the credit/debit card you're using while for Paypal, you may directly contact the PayPal team for further checking.
4. Can I request to increase the limit of payment per week?
The limit setting is automated. We can't manually bypass or modify it. Kindly proceed with alternative payment options that were available on our site for your selected currency and region.
5. Can I add my credit card to my PayPal account and how?
Yes, when you use your credit cards through PayPal, they work just the same, but you don't have to enter your information every time. You can add more than one card to your PayPal account but, for your security, a card can only link to one PayPal account at a time. To add your card, sign in to your PayPal account. Go to Profile and click Add/Edit Credit Card. Select the card type, enter the required details and click Save. You're all done! You may also refer to the PayPal help center for better assistance.
6. PayPal required me to provide some personal data in order to pay, do I have to do that?
You may decline to provide Personal Data when it is requested by PayPal, but certain Services or all of the Services may be unavailable to you. But if you do provide, PayPal and the third party will exchange your Personal Data and other information directly and also be able to fulfill PayPal's legal or regulatory obligations and for business purposes. With this, it would help in increasing the chances of payment going through on our site.
7. If my payment was still declined, what should I do?
You may directly check on Paypal Help Centre, under the Payment section, select Payment Declined for more detailed information.
Payment via Stripe