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FAQs: Oppo MiniStore Order Issues & Refund Requests.

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SEAGM Support
Updated

Oppo Mini-Store is currently available in:

1. My order status shows "completed", but the amount does not reflect the in-game account. What should I do? Can I get a refund?

If your order status shown in the SEAGM Ministore was completed but the amount does not reflect, please log out and log in again to your game account. This is because sometimes there are possibilities for purchased items [credits/golds/diamonds/cash etc] delayed in entering an account. If it's still not reflected after relog, kindly directly contact our Customer Service Team 24/7 at LiveChat for further checking. If it's confirmed as a recharge error on our side, we will proceed with either a replacement or refund, depending on your preference.

 

2. How do I request a refund for my order?

You may contact SEAGM Customer Support or click the chatbox icon on the top right of your Oppo MiniStore. Kindly provide the payment receipt and order number to our team, they will proceed with checking and respond to your request accordingly. 
Note: Refund will only be granted if the order is not completed or delivered after checking by our customer support team. The finalised amount and duration of the refund depend on the selected payment method during checkout. 

 

3. What documents or information do I need to provide to process a refund?
The required documents depend on your payment method. Some methods may require personal details, bank account information, and a receipt of payment. Kindly contact our Customer Service Team 24/7 at LiveChat to check and complete the refund request.

 

4. How long does it take to process a refund?

Refund processing times vary depending on the payment method. Please contact us for an estimated timeline based on your payment method. You may also refer to SEAGM articles: When should I expect my refund?

 

5. What should I do if I haven't received my refund within the given timeframe?
Please reach out via LiveChat, and we’ll check the status. You may need to provide a bank statement for further checking.

 

6. Are shipping fees refundable if I request a return?

No, shipping fees are generally non-refundable, as they are collected by the payment provider. 

 

7. Will I incur any extra fees when requesting a refund?

Yes, some payment methods may involve additional fees when processing a refund. Payment methods using PHP, INR, VND and IDR are more likely to incur extra charges from the payment provider during the refund process.

 

8. What happens if my payment method is not supported for a refund in the original way?

Not to worry. You can exchange your failed recharge order for other products or games.  Refer to the next question on how to place an order with the previous order balance refunded. 

 

9. How can I place an order using my balance?

To place an order using your balance, go to SEAGM Ministore on your Oppo smartphone, select your desired items at the same price, and then contact us through LiveChat. Our team will review your order and guide you through the next steps.

 

10. What can I do if my question isn't listed in the FAQs?

Chat with us via LiveChat, and we’ll be happy to assist you further. You may also refer to the articles below to check if any of them help:
[i] How to find the SEAGM Ministore on your OPPO Smartphone?

[ii] How to place an order in SEAGM Oppo Mini-Store?

[iii] FAQs: SEAGM Oppo Mini-Store.

 

Thank you.

You may visit the SEAGM Support site for quick answers and guides.

Need support? Contact our Customer Support via LiveChat.

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