Note:
- SEAGM Balance is expected to be launched soon in March 2025. Stay tuned！
- Any new account registration made after the launching date will not have the SEAGM Credit option.
1. What is SEAGM balance?
SEAGM Balance, a prepaid account denominated in the local currency, allows SEAGM users to top up and make purchases on our platform.
2. What will happen to my SEAGM Credit when SEAGM Balance is introduced?
No worries, you will still be able to use the remaining SEAGM Credits for order payment. However, the top-up for SEAGM Credits will not be available anymore.
3. What is the difference between SEAGM Credits and SEAGM Balance?
SEAGM Credits and SEAGM Balance serve different purposes. Below is a comparison:
| Comparison | SEAGM Credits |
SEAGM Balance |
|
Definition |
A prepaid account that was previously used for purchases but is no longer available for top-up | A prepaid account denominated in the local currency, allows SEAGM users to top up and make purchases on our platform. |
| Usage | Direct usage until fully spent, no new top-ups | Direct payment, no conversion needed |
4. If I have a balance in SEAGM Credit, can I use both SEAGM Credit and SEAGM Balance to perform transaction checkout?
You can only select SEAGM Credit or SEAGM Balance to complete the transaction. Please use your remaining SEAGM Credit first.
5. Will my SEAGM Credit transaction history remain when SEAGM Balance is introduced?
Yes, your SEAGM Credit transaction history will remain from your first reload made.
6. If I reloaded my balance in USD, am I allowed to convert it into another currency to make a purchase?
No, currency conversion of the wallet balance is not permitted.
Related article: How to change my account currency in SEAGM?
7. How can I check my SEAGM balance and transaction history?
You may check the balance in your SEAGM Profile under the [SEAGM Balance] option.
8. Will my SEAGM balance and SEAGM Credit history be on the same list?
No. Both can be accessed under the user's profile.
9. Why [SEAGM Pay] under balance did not appear in my checkout payment list selection?
SEAGM Pay (SEAGM Balance) will only appear in your payment selection list if your account contains a balance in the corresponding currency.
10. Can I withdraw my SEAGM Balance?
If the original method used during the reload of the balance is supported for refund, we will proceed accordingly. You may contact our Customer Support via LiveChat to check on the availability of withdrawal.
11. I have two separate SEAGM accounts, can I merge the balance from two separate SEAGM accounts into a single account?
No. SEAGM does not allow multiple accounts by one person. Related accounts detected will be suspended at first detection.
Related articles: Why is my SEAGM account being suspended?
12. I don't see my problem listed here, so what do I do?
If you have any further questions, kindly contact our Customer Support via LiveChat for immediate response. We are here 24/7 and always happy to help.
Thank you.
You may visit the SEAGM Support site for quick answers and guides.
Need support? Contact our Customer Support via LiveChat.
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