SEAGM User Guide

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User Guide

FAQs

Account

Apps

Orders

Payments

Balances

Airtime

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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FAQs: Credit/Debit card payment attempts failed.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payment via Stripe. This solution uses AI and machine learning algorithms to determine whether it's safe to accept the payment. The payment tends to fail/decline if there's a higher ris

FAQs: SEAGM STAR Rewards Program.

1. What is SEAGM STAR Rewarding Program all about? SEAGM STAR Rewards Program is a rewarding program for SEAGM loyal users when they make each purchase within SEAGM. Members can redeem the discount coupons, game cards, game credits, physical products, and more with the STARs amount collected. 2.

How to exchange STAR collected in SEAGM?

STAR Rewards: Rewards for MVPs! Because we love you, we would like to reward you every time you top up from us. Earn STARs with every 100 SEAGM credits you spent with us and enjoy rewards with the STARs. How many levels are there in this STAR Rewards Program? There are 4 levels in the STAR Rewards

How do I activate the offered coupon codes for the use of the next transaction in SEAGM?

New features for redeeming coupon codes had just been introduced by SEAGM. SEAGM's members are now able to redeem and use the added coupons when performing checkout. Note: 1. Available coupons offered by SEAGM are for selected products ONLY. Items offered for the coupon will be displayed when you c

How to complete the SEAGM KYC verification process quickly and smoothly?

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How to generate an e-invoice after spending in SEAGM?

SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's

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How to pay using Culture Game Voucher [KRW] in SEAGM?

Note: This payment option is only supported under Korean Won [KRW] ONLY. Step 1: Choose the item you would like to purchase and click 'buy now'. At the checkout page, click 'pay now' to be directed to the next page. Step 2: At the payment page, select 'Culture Game Voucher' payment and click on 'Pa

How to make payment using Naver Pay [KRW] in SEAGM?

Note: This payment option is only supported under Korean Won [KRW] ONLY. Step 1: Choose the item you would like to purchase and click 'buy now'. At the checkout page, click 'pay now' to be directed to the next page. Step 2: At the payment page, select 'Naver Pay' payment and click on 'PayNow'.Step

How to make payment using 7-Eleven [MXN] in SEAGM?

Important note: 1. The QR Code/Payment Reference/Account number should ONLY be used for payment ONCE. It is a different number each time a payment order is created. Do not pay extra time or for other payment orders. Extra payments may not be captured by the payment gateway.2. A processing fee will b

How to make payment using CircleK Payments Mexico [MXN] in SEAGM?

Important note: 1. The QR Code/Payment Reference/Account number should ONLY be used for payment once. It is a different number each time a payment order is created. Do not pay extra time or for other payment orders. The payment gateway may not capture extra payments.2. A processing fee will be appli

How to pay using QR Ph [PHP] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Costs vary and may change from time to time.2. QR Ph [PHP] payment method is ONLY available for Philippine users under the Philippine peso [PHP] in SEAGM. 3. Kindly make sure that NO virtual private network (VPN) has been

How make payment using Maybank2U [MYR] in SEAGM?

Step 1: Choose your products in SEAGM and click "Buy Now". Then, kindly click on "PayNow" to be directed to the checkout page. Step 2: Select Maybank2U under the Online Banking section and click on "Pay Now" to proceed.Step 3: Once clicked, you will be directed to the Maybank2U payment page. Enter y