SEAGM User Guide

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User Guide

FAQs

Account

Apps

Orders

Payments

Balances

Airtime

Cards

Top-up

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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How to view your order status in SEAGM?

When you submit an order at SEAGM, "My Orders" begins to update the order status. You may view the status/details of your order at any time by visiting the "My Orders" page under your SEAGM account. These are some visual pictures that represent an order status as shown below: A: If your order sta

FAQs: Credit/Debit card payment attempts failed.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payment via Stripe. This solution uses AI and machine learning algorithms to determine whether it's safe to accept the payment. The payment tends to fail/decline if there's a higher risk

FAQs: Direct Top-Up Order Issue In SEAGM.

1. My order status shows "completed", but the amount does not reflect in-game account. What should I do? If your order status shown in the SEAGM account was completed but the amount does not reflect, please do log out and log in again to your game account. This is because sometimes there are possibi

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How do I activate the offered coupon codes for the use of the next transaction in SEAGM?

New features for redeeming coupon codes had just been introduced by SEAGM. SEAGM's members are now able to redeem and use the added coupons when performing checkout. Note: 1. Available coupons offered by SEAGM are for selected products ONLY. Items offered for the coupon will be displayed when you c

How to top up Whiteout Survival Frost Star in SEAGM?

Whiteout Survival is a survival strategy game to center on a glacial apocalypse theme. Fascinating mechanics and intricate details await you to explore! The catastrophic decline in global temperatures has wreaked havoc on human society. Those who have made it out of their crumbling homes are now

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How to purchase March of Empires in game weekly pack using Google Play Gift Card purchased from SEAGM?

Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th

How to complete your GOALS Coins top up in SEAGM?

GOALS is a fast, responsive football game built for pure skill, real competition, and a global community. Gameplay first, free to play, crossplay and unique players. No excuses - just football.Step 1: Register or login to SEAGM, then on the top right side of the page, search "Goals".Step 2: Select "

How to redeem a Japanese Mobage MobaCoin card purchased from SEAGM?

Want to enhance your Mobage gaming experience but don’t know how to redeem your MobaCoin card? Well, this tutorial is just for you! Here, we’ll guide you through the redemption process so you can get your game on! Step 1: Once you are logged into your Japanese Mobage account, click on the button at

How to redeem a Steam Wallet Code purchased from SEAGM?

Step 1: Log in to your Steam account. Under "Account details", click "add funds to your Steam wallet" to proceed to the next page. Step 2: Click Redeem a Steam Gift card or Wallet Code. Note: If you have never used Steam Wallet credit on your account, you may be prompted to enter your current addres

How to redeem Korean Google Play Gift Card (KR) purchased from SEAGM?

Google Play Gift Card is the prepaid top-up card for Google Play Balance. It can be redeemed to pay for thousands of books, songs, movies, apps, magazines and many more on the Google Play store. PLEASE READ CAREFULLY BEFORE AGREEING TO PURCHASE: Google Play Gift Card KR is only valid for IP address

How to buy Japan Bitcash (Yen¥) from SEAGM?

BitCash is one of Japan's E-money used for online payments for Japanese online services, online games, SNS, video and music downloads. Japan BitCash Gift Card is safe and easy-to-use Internet cash in the form of prepaid cards.Important note:Japan BitCash is strictly for Japan Games only.This product