SEAGM User Guide

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User Guide

FAQs

Account

Apps

Orders

Payments

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Airtime

Cards

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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FAQs: Credit/Debit card payment attempts failed.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payment via Stripe. This solution uses AI and machine learning algorithms to determine whether it's safe to accept the payment. The payment tends to fail/decline if there's a higher risk

FAQs: Game/Gift Card Code Error During Redemption.

1. I had purchased a gift card from SEAGM and during redemption, an error showed "Code entered is not valid/ Invalid card code/Wrong pin code". What should I do? Regarding this error, kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card seri

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How do I activate the offered coupon codes for the use of the next transaction in SEAGM?

New features for redeeming coupon codes had just been introduced by SEAGM. SEAGM's members are now able to redeem and use the added coupons when performing checkout. Note: 1. Available coupons offered by SEAGM are for selected products ONLY. Items offered for the coupon will be displayed when you c

How do I apply coupons to products with special deals in SEAGM?

Important information: 1. Special deal discount is NOT applicable when the coupon is being applied. Members can choose either to stick with the original SEAGM special deal discount OR apply the coupon for the discount. 2. Available coupons offered by SEAGM are for selected products ONLY. Items off

How to topup Poppo Live Coins in SEAGM?

Step 1: Register or log in to SEAGM, on the top right side of the page, search "Poppo". Step 2: Select "Poppo Live Coins" under the game top-up and choose your preferred amount of coins needed. After choosing, kindly enter your charge account information and click "Buy Now" to proceed. Step 3: Kind

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How to purchase March of Empires in game monthly pack using Google Play Gift Card purchased from SEAGM?

Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th

How to redeem WTFast Subscription Code purchased from SEAGM?

Step 1: Visit the WTFast Official Website and log in to your WTFast account. Select "Account", then click "Enter Key".Step 2: Enter the WTFast key code purchased from SEAGM, then click "Activate".Step 3: Once the activation is completed, your subscription will be automatically updated in your WTFast

How do I redeem my NCSoft [Global] code purchased from SEAGM?

Step 1: Once your purchase from SEAGM is completed, retrieve your code from "My Cards" in your SEAGM account.Step 2: Log in to your NCSoft account and select "Register Coupon".Step 3: Enter your code. After successful verification, the available coupon will be displayed under the "Available Coupons"

How to redeem Apex Legends coins purchased from SEAGM?

Step 1: Sign in to your EA account through your browser.Step 2: Go to your Profile, select Payments and Wallet, then click Redeem a Product Code.Step 3: Enter the Apex Legends Coins code purchased from SEAGM. You can retrieve your code by logging in to your SEAGM account and navigating to My Cards.

How to redeem MasterCard Gift Card purchased from SEAGM?

SEAGM Mastercard Gift Card is a one-time-load virtual card that can be used for online purchases, added to retail mobile apps, or services anywhere a Debit Mastercard is accepted. Get started now! IMPORTANT: Please note that some merchants may choose NOT to accept out-of-country currency at their

How to redeem Korean Google Play Gift Card (KR) purchased from SEAGM?

Google Play Gift Card is the prepaid top-up card for Google Play Balance. It can be redeemed to pay for thousands of books, songs, movies, apps, magazines and many more on the Google Play store. PLEASE READ CAREFULLY BEFORE AGREEING TO PURCHASE: Google Play Gift Card KR is only valid for IP address