FAQs: Direct Top-Up Order Issue In SEAGM.
1. My order status shows "completed", but the amount does not reflect in-game account. What should I do? If your order status shown in the SEAGM account was completed but the amount does not reflect, please do log out and log in again to your game account. This is because sometimes there are possibi
FAQs: Game/Gift Card Code Error During Redemption.
1. I had purchased a gift card from SEAGM and during redemption, an error showed "Code entered is not valid/ Invalid card code/Wrong pin code". What should I do? Regarding this error, kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card seri
FAQs: SEAGM Mini Store in MonPay App.
Why MonPay?
Simplest and absolute solution for secured payments and settlements
Available to use 24/7 from everywhere and anytime
Integrated system with the possibility for rewards
Additional opportunity for the loan service without collaterals and low-interest rates
Easy access to all types of pro
How do I apply coupons to products with special deals in SEAGM?
Important information:
1. Special deal discount is NOT applicable when the coupon is being applied. Members can choose either to stick with the original SEAGM special deal discount OR apply the coupon for the discount.
2. Available coupons offered by SEAGM are for selected products ONLY. Items off
How to complete the SEAGM KYC verification process quickly and smoothly?
Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea
How to generate an e-invoice after spending in SEAGM?
SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's