At SEAGM, all game card codes, gift cards, CD keys, mobile reload codes, and console codes are obtained from our verified distributors. All codes are carefully reviewed and considered valid and genuine before being delivered to customers. If your purchased code displays a "Used", "Invalid Code", or similar error message during redemption, please follow the steps below to report the issue.
Step 1: Submit a Code Issue Report
Please submit your request through My Orders by following these steps:
- Select the affected order (e.g., CXXXXXXX).
- Click "Submit Message", then select "Code/PIN Problem" as the issue category.
- Enter the Serial Number and upload a screenshot showing the error message.
- After providing all required information, click "Submit Message" to submit your inquiry.
Step 2: Investigation Process
Once we receive your report, our Game Card team will conduct an internal investigation to verify the code status and transaction details. If required, we will also submit the code information to the relevant game publisher or supplier for further verification to confirm the code's redemption status.
Step 3: Verification Timeline
The investigation usually takes approximately 1–5 working days, excluding Saturdays, Sundays, and Malaysian public holidays. However, the actual processing time may vary depending on the response time from the game publisher or supplier, as we may need to wait for their verification before providing you with a final update. We will keep you informed once we receive feedback from the relevant team.
Thank you for your patience and understanding while we work with our suppliers to resolve the issue.
Thank you.
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