Official Game Support Guides
Avoid Order Regrets: Check Product Availability in Your Country Before You Buy.
Buying digital products online can be convenient and exciting, but nothing is more frustrating than discovering your purchase doesn’t work due to regional restrictions. Many digital products on SEAGM are region-locked, meaning they can only be used in certain countries or with accounts registered in
Why am I seeing “No payment method available” at checkout?
Sometimes, when attempting to make a payment or top up an account, users may notice that no payment methods are displayed. This can happen for several reasons:1. Currency not supported.If the platform does not support the selected currency, no payment method will be shown. To resolve this, switch to
Scam Alert: Common Tactics and Red Flags Everyone Should Know
Online scams are more sophisticated than ever, targeting people through emails, fake websites, online marketplaces, social platforms, and even dating apps. At SEAGM, we believe that awareness is your best defence. Here’s a breakdown of common scam tactics, real-life examples, and simple tips to help
Fix problems with Google Play gift cards: Errors and Recommended Solutions
Many online digital products and services are geo-restricted. Geo-blocking is a discriminative system used to limit access to the internet based on geographical location. This is mostly due to licensing agreements and website policies to protect the users and devices from potential financial risks o
How to submit a ticket to FreeFire support if diamonds purchased in SEAGM were not received in-game?
Step 1: If the order status appears as completed in the SEAGM account, but in-game account, the diamonds were not added, kindly logout and login to the game account for confirmation.
Step 2: If the diamonds were confirmed to be not received, please directly contact our LiveChat support team for che
How to contact Steam Support?
As of 27 Aug 2020, Valve made some changes to Steam Wallet Codes redemption recently to reduce gift/game card scams. These changes should not impact regular customers who enjoy using Steam wallet codes they purchase in their local currency. You have to buy country-specific codes according to your St
Steam Wallet Codes: Errors and Recommended Solutions
There was an error redeeming the entered code. Stay cool, we will show you what to do when any of this happens.
1. The code may be invalid.
Please carefully verify the characters as you re-enter the code and double-check to see if you've mistyped your key. Check instances of the following pairs:
Th
FAQs: SEAGM Account Identity Verification.
Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea