SEAGM User Guide

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FAQs

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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FAQs: Credit/Debit card payment attempts failed.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payment via Stripe. This solution uses AI and machine learning algorithms to determine whether it's safe to accept the payment. The payment tends to fail/decline if there's a higher ris

FAQs: Direct Top-Up Order Issue In SEAGM.

1. My order status shows "completed", but the amount does not reflect in-game account. What should I do? If your order status shown in the SEAGM account was completed but the amount does not reflect, please do log out and log in again to your game account. This is because sometimes there are possib

FAQs: Game/Gift Card Code Error During Redemption.

1. I had purchased a gift card from SEAGM and during redemption, an error showed "Code entered is not valid/ Invalid card code/Wrong pin code". What should I do? Regarding this error, kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card ser

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How do I apply coupons to products with special deals in SEAGM?

Important information: 1. Special deal discount is NOT applicable when the coupon is being applied. Members can choose either to stick with the original SEAGM special deal discount OR apply the coupon for the discount. 2. Available coupons offered by SEAGM are for selected products ONLY. Items off

How to generate an e-invoice after spending in SEAGM?

SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's

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How to redeem Rainbow Six Mobile Redeem Code (Global) purchased from SEAGM?

About:From the acclaimed *Rainbow Six Siege franchise*, **Rainbow Six Mobile** is a competitive, multiplayer tactical shooter game on your phone. Compete in *Rainbow Six Siege's classic Attack vs. Defense* gameplay. Alternate each round as you play as an Attacker or Defender in fast-paced PvP matche

How to activate Resident Evil Requiem (Steam) (LATAM) purchased from SEAGM on Steam?

Information:Platform: SteamRegion supported: Antigua and Barbuda, Argentina, Barbados, Bermuda, Bolivia, Brazil, Bahamas, Belize, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, Falkland Islands, Grenada, South Georgia and the South Sandwich Islands, Guatemala, Guyana, Hond

How to activate Resident Evil Requiem (Steam) (ROW) purchased from SEAGM on Steam?

Information:Platform: SteamNot supported region: Antigua and Barbuda, Armenia, Angola, Argentina, Australia, Azerbaijan, Barbados, Burkina Faso, Burundi, Benin, Bermuda, Brunei Darussalam, Bolivia, Brazil, Bahamas, Botswana, Belarus, Belize, Canada, Central African Republic, Republic of the Congo, C

How to activate Resident Evil 7 (Steam) purchased from SEAGM on Steam ?

About: Resident Evil 7 biohazard is the next major entry in the renowned Resident Evil series and sets a new course for the franchise as it leverages its roots and opens the door to a truly terrifying horror experience. A dramatic new shift for the series to first personal view in a photorealistic s

How to purchase Honor of Kings Token [Global] from SEAGM?

Honor of Kings is the world's most-played mobile MOBA that offers the ultimate competitive experience on mobile. Become immersed in the battlefield as you squad up with your friends, choose from unique heroes with amazing skills, and enjoy the extreme fun of fierce team fights. In each battle, a t

How to redeem Honor of Kings Token Code purchased from SEAGM?

Honor of Kings is the world's most-played mobile MOBA that offers the ultimate competitive experience on mobile. Become immersed in the battlefield as you squad up with your friends, choose from unique heroes with amazing skills, and enjoy the extreme fun of fierce team fights. In each battle, a tea