SEAGM User Guide

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User Guide

FAQs

Account

Apps

Orders

Payments

Balances

Airtime

Cards

Top-up

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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FAQs: Credit/Debit card payment attempts failed.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payment via Stripe. This solution uses AI and machine learning algorithms to determine whether it's safe to accept the payment. The payment tends to fail/decline if there's a higher ris

FAQs: SEAGM STAR Rewards Program.

1. What is SEAGM STAR Rewarding Program all about? SEAGM STAR Rewards Program is a rewarding program for SEAGM loyal users when they make each purchase within SEAGM. Members can redeem the discount coupons, game cards, game credits, physical products, and more with the STARs amount collected. 2.

How to exchange STAR collected in SEAGM?

STAR Rewards: Rewards for MVPs! Because we love you, we would like to reward you every time you top up from us. Earn STARs with every 100 SEAGM credits you spent with us and enjoy rewards with the STARs. How many levels are there in this STAR Rewards Program? There are 4 levels in the STAR Rewards

FAQs: SEAGM Mini Store in MonPay App.

Why MonPay? Simplest and absolute solution for secured payments and settlements Available to use 24/7 from everywhere and anytime Integrated system with the possibility for rewards Additional opportunity for the loan service without collaterals and low-interest rates Easy access to all types of pro

How do I apply coupons to products with special deals in SEAGM?

Important information: 1. Special deal discount is NOT applicable when the coupon is being applied. Members can choose either to stick with the original SEAGM special deal discount OR apply the coupon for the discount. 2. Available coupons offered by SEAGM are for selected products ONLY. Items off

How to complete the SEAGM KYC verification process quickly and smoothly?

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

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When should I expect my refund?

Check your refunded paid order(s) when you click "My orders" in your SEAGM account. Here’s what the status means: Refund status What it means Refunded Your order refund is complete on SEAGM. The money has been processed to be credited to the original form of payment/ SEAGM Balance. Using t

How can I cancel the deletion request of my SEAGM account?

SEAGM recently updated the system and one of the functions "Undelete Account" had been added. Users may now choose to undelete the SEAGM account by themselves on the mailbox. Refer to the below steps to cancel the deletion process. Step 1: Log in to the mailbox that you used to register the SEAGM

How to make payments using Alipay in SEAGM?

Alipay is a leading open platform for payments and digital services in China that has more than a billion active users worldwide. Alipay users can pay on the web or on a mobile device using login credentials or their Alipay app. Users with a Chinese ID and bank account can use Alipay to make payment

How to make payment using Credit/Debit Card [VND] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [VND] payment method is ONLY supported under Vietnamese dong [VND]. 3. Kindly make sure that NO virtual private network (VPN) has been enabled during check

How to make payment using Credit/Debit Card [AED] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [AED] payment method is ONLY supported under Emirati Dirham (د.إ) [AED]. 3. Kindly make sure that NO virtual private network (VPN) has been enabled during

How to make payment using Credit/Debit Card [HKD] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [HKD] payment method is ONLY supported under Hong Kong Dollar [HKD]. 3. Kindly make sure that NO virtual private network (VPN) has been enabled during chec