How to complete the SEAGM KYC verification process quickly and smoothly?

Important Note:

[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can search for Seagm.com and scroll to the bottom right corner, you will then see an orange icon written "LiveChat"  displayed, just click it. 

[b] Please do not upload your personal information to any public converter site such as postimages, Imgur and much more. If you have difficulties submitting the documents, kindly contact our Customer Support Team via LiveChat [24/7] for further assistance. 

Step 1: Take a piece of paper and pen, and write down [SEAGM and Date of the Day]. 

Step 2: Get your identity card or passport ready with you. 

Step 3: Open your phone camera, be it front or back. 

Step 4: Place on a table with hard items behind as supporting or use a selfie stick if possible. 

Step 5: Set a timer on your camera settings with 3,6,10 seconds. 

Step 6: Hold your identity card/passport together with the written note next to your face, like the image below, then press the picture-taking button. 

Step 7: Then, wait for the timer to countdown and picture captured. 

Step 8: Check the outcome. If the picture was shaky, blurry [like the sample below] or covered, please re-take a new one. 

Sample of blurry document that was not accepted:

Common mistakes in the KYC Document Verification Process:

1. Inconsistent image which includes:

• Shaky/blurry image of the documents
• Covered documents or face
• Photoshopped images
• Cropped images
• Distorted images

2. Wrong document includes: 

• Residential card
• A non-government-issued card such as a student ID, bank card, Company Badge etc.,
• Driving License(only specific countries allowed)

3. Expired documents.

Thank you.

Visit the SEAGM Support site for quick answers and guides.
Need support? Contact our Customer Support via LiveChat.

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FAQs: SEAGM Account Identity Verification.