Why is the code I purchased had been used or invalid?

We receive all of our game card codes, gift cards, CD keys, mobile reload codes, and console codes from our distributors and deem all received codes to be viable and genuine. We will ensure that no other individuals have attempted to access and use the codes that you received from SEAGM.

Should you have encountered a game code being used, contact SEAGM Support via LiveChat. SEAGM Team will guide you on how to report card issues. Next, our professional Game Card department will start checking and investigating internally as well as sending the game code to the game publisher or our supplier for verification.

Normally, it takes about estimated time of 1 - 5 working days, excluding Saturday and Sunday as well as Malaysia National Public Holidays or longer for the checking, depending on how soon the particular supplier can respond to our checking inquiry. This is because we need to wait for a reply from the game publisher for their verification and get back to you the soon as we receive a reply from the relevant team.

Your understanding is very much appreciated. 

Thank you.

You can visit the SEAGM Support site for quick answers and guides.