SEAGM allows cancellation of paid orders in situations below:
1. Unauthorized charged on your credit/card, Skrill, or any other payment methods provided the order is not delivered.
2. Identity verification fails our verification checks for payment methods that require verification.
3. Unable to provide documents for first-time buyer identity verification checks.
4. We are unable to fulfill an order due to the stocks for the purchased product is unavailable for a long period of time.
5. Customer request for an order cancellation for undelivered order.
If your order is canceled, you will receive either an email notice/SMS/call to confirm your order was canceled. You will not be billed for any canceled items.
You can resubmit your order for the item(s) you want again.
If you would like further assistance, you are welcome to contact our Customer Support LiveChat.