SEAGM User Guide

SEA Gamer Mall SEAGM News STAR Rewards Support KALEOZ

English

User Guide

FAQs

Account

Apps

Orders

Payments

Balances

Airtime

Cards

Top-up

Announcement

User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

Promoted articles

How to view your order status in SEAGM?

When you submit an order at SEAGM, "My Orders" begins to update the order status. You may view the status/details of your order at any time by visiting the "My Orders" page under your SEAGM account. These are some visual pictures that represent an order status as shown below: A: If your order sta

FAQs: Direct Top-Up Order Issue In SEAGM.

1. My order status shows "completed", but the amount does not reflect in-game account. What should I do? If your order status shown in the SEAGM account was completed but the amount does not reflect, please do log out and log in again to your game account. This is because sometimes there are possib

How do I activate the offered coupon codes for the use of the next transaction in SEAGM?

New features for redeeming coupon codes had just been introduced by SEAGM. SEAGM's members are now able to redeem and use the added coupons when performing checkout. Note: 1. Available coupons offered by SEAGM are for selected products ONLY. Items offered for the coupon will be displayed when you c

How do I apply coupons to products with special deals in SEAGM?

Important information: 1. Special deal discount is NOT applicable when the coupon is being applied. Members can choose either to stick with the original SEAGM special deal discount OR apply the coupon for the discount. 2. Available coupons offered by SEAGM are for selected products ONLY. Items off

How to complete the SEAGM KYC verification process quickly and smoothly?

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How to generate an e-invoice after spending in SEAGM?

SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's

Recent description

How to purchase Elona Mobile in game diamonds using Google Play Gift Card purchased from SEAGM?

Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2:Install and start the

How to purchase Elona Mobile from SEAGM?

Note:The Google Play Gift Card sold in SEAGM was a region-currency-locked card. Please ensure the purchase gift card region is the same as your registered Google account.All purchases made in SEAGM, once they're delivered, are non-returnable, non-exchangeable, and non-refundable.Step 1: Log in/regis

How to purchase Super Sus -Who Is The Impostor in game privilege bundle using Google Play Gift Card purchased from SEAGM?

Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and start the

How to purchase the Resident Evil Requiem (Steam) (LATAM) gift card from SEAGM?

Note: Once delivered, all purchases made at SEAGM are non-returnable, non-exchangeable, and non-refundable.This gift card is only allowed in the following countries: Antigua and Barbuda, Argentina, Barbados, Bermuda, Bolivia, Brazil, Bahamas, Belize, Chile, Colombia, Costa Rica, Cuba, Dominica, Domi

How to purchase Honor of Kings Token [Global] from SEAGM?

Honor of Kings is the world's most-played mobile MOBA that offers the ultimate competitive experience on mobile. Become immersed in the battlefield as you squad up with your friends, choose from unique heroes with amazing skills, and enjoy the extreme fun of fierce team fights. In each battle, a t

How to redeem Honor of Kings Token Code purchased from SEAGM?

Honor of Kings is the world's most-played mobile MOBA that offers the ultimate competitive experience on mobile. Become immersed in the battlefield as you squad up with your friends, choose from unique heroes with amazing skills, and enjoy the extreme fun of fierce team fights. In each battle, a tea