SEAGM User Guide

SEA Gamer Mall SEAGM News STAR Rewards Support KALEOZ

English

User Guide

FAQs

Account

Apps

Orders

Payments

Balances

Airtime

Cards

Top-up

Announcement

User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

Promoted articles

How to view your order status in SEAGM?

When you submit an order at SEAGM, "My Orders" begins to update the order status. You may view the status/details of your order at any time by visiting the "My Orders" page under your SEAGM account. These are some visual pictures that represent an order status as shown below: A: If your order sta

FAQs: Credit/Debit card payment attempts failed.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payment via Stripe. This solution uses AI and machine learning algorithms to determine whether it's safe to accept the payment. The payment tends to fail/decline if there's a higher ris

FAQs: SEAGM STAR Rewards Program.

1. What is SEAGM STAR Rewarding Program all about? SEAGM STAR Rewards Program is a rewarding program for SEAGM loyal users when they make each purchase within SEAGM. Members can redeem the discount coupons, game cards, game credits, physical products, and more with the STARs amount collected. 2.

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How do I apply coupons to products with special deals in SEAGM?

Important information: 1. Special deal discount is NOT applicable when the coupon is being applied. Members can choose either to stick with the original SEAGM special deal discount OR apply the coupon for the discount. 2. Available coupons offered by SEAGM are for selected products ONLY. Items off

How to generate an e-invoice after spending in SEAGM?

SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's

Recent description

How to purchase the Almosafer Gift Card from SEAGM?

Explore the world with ease through the Almosafer Gift Card, brought to you by the Middle East's leading travel platform. Whether you're planning a quick staycation or a bucket-list international trip, Almosafer makes booking seamless with access to thousands of hotels, flights, and travel experienc

How to purchase GRID Legends using the Steam Wallet Code purchased from SEAGM?

GRID Legends delivers thrilling wheel-to-wheel motorsport and edge-of-your-seat action around the globe. Create your dream motorsport events, hop into live multiplayer races, be part of the drama in an immersive virtual production story, and embrace the sensation of spectacular action racing.Note:Th

How to redeem the Just Eat Gift Card [UK] purchased from SEAGM?

With a Just Eat Gift Card, your recipient can browse a vast selection of restaurants, cafes, and cuisines available on the Just Eat platform. Whether they're craving a classic pizza, a hearty curry, or a refreshing salad, there's something to satisfy every taste bud. The Just Eat Gift Card offers un

How to purchase the Hepsiburada Gift Card (TR) from SEAGM?

Imagine stepping into a treasure trove of culinary delights and everyday essentials. Carrefour gift cards open the doors to a wide array of high-quality products, fresh produce, delectable snacks, and more! The possibilities are endless, from organic produce to premium cuts of meat, artisanal cheese

How to pay using NPP (PayID) [AUD] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Costs vary and may change from time to time.2. NPP (PayID) [AUD] payment method is ONLY available for Australian users under the Australian Dollar [AUD] in SEAGM. 3. Kindly make sure that NO virtual private network (VPN) h

FAQs: SEAGM Two-Factor Authentication [2FA] Login.

Important Note: Only 1 account per user is allowed in SEAGM. No multiple logins are allowed in SEAGM. Please do not enable any VPN, TOR, Game Boosters or Proxies when accessing our website. 1. When did SEAGM launch two-factor authentication [2FA]? SEAGM officially launched the 2FA secure login