SEAGM User Guide

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FAQs

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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Scam Alert: Common Tactics and Red Flags Everyone Should Know

Online scams are more sophisticated than ever, targeting people through emails, fake websites, online marketplaces, social platforms, and even dating apps. At SEAGM, we believe that awareness is your best defence. Here’s a breakdown of common scam tactics, real-life examples, and simple tips to help

How to view your order status in SEAGM?

When you submit an order at SEAGM, "My Orders" begins to update the order status. You may view the status/details of your order at any time by visiting the "My Orders" page under your SEAGM account. These are some visual pictures that represent an order status as shown below: A: If your order sta

How to exchange STAR collected in SEAGM?

STAR Rewards: Rewards for MVPs! Because we love you, we would like to reward you every time you top up from us. Earn STARs with every 100 SEAGM credits you spent with us and enjoy rewards with the STARs. How many levels are there in this STAR Rewards Program? There are 4 levels in the STAR Rewards

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How to top up Whiteout Survival Frost Star in SEAGM?

Whiteout Survival is a survival strategy game to center on a glacial apocalypse theme. Fascinating mechanics and intricate details await you to explore! The catastrophic decline in global temperatures has wreaked havoc on human society. Those who have made it out of their crumbling homes are now

How to topup Poppo Live Coins in SEAGM?

Step 1: Register or log in to SEAGM, on the top right side of the page, search "Poppo". Step 2: Select "Poppo Live Coins" under the game top-up and choose your preferred amount of coins needed. After choosing, kindly enter your charge account information and click "Buy Now" to proceed. Step 3: Kind

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When should I expect my refund?

Check your refunded paid order(s) when you click "My orders" in your SEAGM account. Here’s what the status means: Refund status What it means Refunded Your order refund is complete on SEAGM. The money has been processed to be credited to the original form of payment/ SEAGM Balance. Using t

How to make payment using Credit/Debit Card [AED] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [AED] payment method is ONLY supported under Emirati Dirham (د.إ) [AED]. 3. Kindly make sure that NO virtual private network (VPN) has been enabled during

How to make payment using Credit/Debit Card [HKD] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [HKD] payment method is ONLY supported under Hong Kong Dollar [HKD]. 3. Kindly make sure that NO virtual private network (VPN) has been enabled during chec

How to make payment using Credit/Debit Card [CHF] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [CHF] payment method is ONLY supported under Swiss Franc [CHF]. 3. Ensure that NO virtual private network (VPN) has been enabled during checkout. Step 1: C

How to make payment using Credit/Debit Card [NOK] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. Credit/Debit Card [NOK] payment method is ONLY supported under Norwegian Krone [NOK]. 3. Ensure that NO virtual private network (VPN) has been enabled during checkout. Step

How to make payment using Credit/Debit Card [CLP] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Fees vary and may be updated from time to time.2. The credit/Debit Card [CLP] payment method is ONLY supported under the Chilean Peso [CLP]. 3. Ensure that NO virtual private network (VPN) has been enabled during checkout.