SEAGM User Guide

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User Guide

FAQs

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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FAQs: Credit/Debit card payment attempts failed.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payment via Stripe. This solution uses AI and machine learning algorithms to determine whether it's safe to accept the payment. The payment tends to fail/decline if there's a higher ris

FAQs: Game/Gift Card Code Error During Redemption.

1. I had purchased a gift card from SEAGM and during redemption, an error showed "Code entered is not valid/ Invalid card code/Wrong pin code". What should I do? Regarding this error, kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card ser

FAQs: SEAGM STAR Rewards Program.

1. What is SEAGM STAR Rewarding Program all about? SEAGM STAR Rewards Program is a rewarding program for SEAGM loyal users when they make each purchase within SEAGM. Members can redeem the discount coupons, game cards, game credits, physical products, and more with the STARs amount collected. 2.

How do I activate the offered coupon codes for the use of the next transaction in SEAGM?

New features for redeeming coupon codes had just been introduced by SEAGM. SEAGM's members are now able to redeem and use the added coupons when performing checkout. Note: 1. Available coupons offered by SEAGM are for selected products ONLY. Items offered for the coupon will be displayed when you c

How to topup Poppo Live Coins in SEAGM?

Step 1: Register or log in to SEAGM, on the top right side of the page, search "Poppo". Step 2: Select "Poppo Live Coins" under the game top-up and choose your preferred amount of coins needed. After choosing, kindly enter your charge account information and click "Buy Now" to proceed. Step 3: Kind

How to generate an e-invoice after spending in SEAGM?

SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's

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How to purchase Steam GRID Legends from SEAGM?

GRID Legends delivers thrilling wheel-to-wheel motorsport and edge-of-your-seat action around the globe. Create your dream motorsport events, hop into live multiplayer races, be part of the drama in an immersive virtual production story, and embrace the sensation of spectacular action racing.Note:Th

FAQs: Error "Sorry. The Malaysia of your mobile phone number is not in the regional whitelist. Please modify your phone number."

1. Why am I seeing the error: "Sorry. The Malaysia of your mobile phone number is not in the regional whitelist. Please modify your phone number"? This error appears at checkout when the currency you selected does not match the country linked to your verified account. Our system requires the currenc

How to purchase Firework using the Steam Wallet Code purchased from SEAGM?

Firework is a Chinese horror puzzle game. The story takes place in a remote mountain village. An accidental fire at a funeral forces the police to re-investigate a closed case of the massacre. Lin Lixun, a rookie police officer, participates in the re-investigation by chance. As the investigation go

How to purchase Dragon City Mobile from SEAGM?

Note:The Google Play Gift Card sold in SEAGM was a region-currency-locked card. Please ensure the purchase gift card region is the same as your registered Google account.All purchases made in SEAGM, once they're delivered, are non-returnable, non-exchangeable, and non-refundable.Step 1: Log in/regis

How to pay using NPP (PayID) [AUD] in SEAGM?

Note:1. A processing fee will be applied automatically during each checkout. Costs vary and may change from time to time.2. NPP (PayID) [AUD] payment method is ONLY available for Australian users under the Australian Dollar [AUD] in SEAGM. 3. Kindly make sure that NO virtual private network (VPN) h

How to find the SEAGM Ministore on your OPPO Smartphone?

Oppo Mini-Store is currently available in: OPPO Mini-Store MalaysiaOPPO Mini-Store Malaysia [Oppo payment method]OPPO Mini-Store VietnamOPPO Mini-Store ThailandOPPO Mini-Store Thailand [Oppo payment method]OPPO Mini-Store IndonesiaOPPO Mini-Store Indonesia [Oppo payment method]OPPO Mini-St