How to apply a refund for Stripe payments (Credits/Debit card )?

You can request a cancellation/refund of your orders that are paid but not completed, non-delivered, or non-disputed.1. Where can I request, and what do I have to notice？You can find our Customer Support via LiveChat to provide your payment information. We will process the refund immediately upon yo

Why is the transaction amount charged on my card/wallet different from the amount shown on my order?

SEAGM is in collaboration with several payment service providers, which offer different kinds of payment channels to enable customers to make payments globally and easily. However, some of the service providers might charge certain processing fees on the transactions made, based on the agreed rate w

What are Payment Processing Fees?

When registering in SEAGM, you agree to pay the payment processing fees incurred for orders placed using our payment method. Many payment method processors charge transaction fees that include both a fixed fee and a percentage fee based on the total sale price of the item. These rates and percentage

Regarding identity verification for payment under Credit/Debit Card.

A buyer who paid using a credit/debit card is required to do a one-time identity verification when requested by our team. Failure to adhere to this requirement will result in SEA Gamer Mall rejecting the payment made, and the payment will be refunded.Required documents for verification will be as li

How can I cancel my paid order?

Important information:In order to refund your payment to the original payment method used, the processing/handling fees incurred by the payment merchant will not be included. Need to cancel a payment made? No worries. SEAGM allows cancellation of paid orders in the situations below:1. User requ

How to sign in to SEAGM using your phone number?

Sign in to SEAGM quickly using your mobile phone to access your account, place orders, and make payments easily.Step 1: On the SEAGM site, click on the top right corner [Sign in]. Step 2: On the login screen, select [mobile phone] as your login method.Step 3: Select the country code, enter your

What can I do if my refund is taking longer than expected?

Waiting for a refund can be stressful, but you don’t have to be left in the dark. Follow these steps to get updates on your refund quickly and efficiently.Step 1: Before contacting support, check the expected duration of the refund for your payment method. This helps you know whether the refund is s

How to pay order if you have insufficient SEAGM Credit?

Note:a) This option will ONLY be available during checkout when there are credits in your SEAGM account. b) Kindly make sure that your checkout currency is matched with the currency of your Seagm Credit. You may check your Seagm Credit balance and currency under your account "Credit History".St

How to top up SEAGM Credits via Online Banking in SEAGM?

Step 1: Once logged in to your SEAGM account,  click "Top Up" at the top right corner.Step 2: At the user credit balance topup, key in the top-up amount needed. Next, click 'Top up' to proceed.Step 3: At the SEAGM Pay page, choose online banking and select the desired bank/payment channel,

How to make payment via Touch n Go [MYR] in SEAGM?

Note: Touch N Go Payment is only limited to Malaysian users under the MYR Currency. TNG wallet payment was under region-restricted payment. Step 1: Choose products,  click "Buy now", then select "Pay Now" to proceed checkout page. Step 2: On the checkout page, look for the Online

How to pay using Credit/Debit Card via Stripe in SEAGM?

Note: a) To pay with credit/debit cards via Stripe, kindly make sure that your checkout currency matches your current region-supported currency. To change your account currency, you may refer to the SEAGM articles guide for more detailed information. b) Kindly make sure that NO virtual pri

Avoid Order Regrets: Check Product Availability in Your Country Before You Buy.

Buying digital products online can be convenient and exciting, but nothing is more frustrating than discovering your purchase doesn’t work due to regional restrictions. Many digital products on SEAGM are region-locked, meaning they can only be used in certain countries or with accounts registered in

Why am I seeing “No payment method available” at checkout?

Sometimes, when attempting to make a payment or top up an account, users may notice that no payment methods are displayed. This can happen for several reasons:1. Currency not supported.If the platform does not support the selected currency, no payment method will be shown. To resolve this, switch to

How to change your SEAGM account mobile number?

If you’ve recently changed your mobile number and need to update it on your SEAGM account, don’t worry. The process is quick and simple. Follow the step-by-step guide below to successfully update your mobile number.Note: The mobile phone number can ONLY be changed once every 90 days.Step 1: Start by

How to report a website bug or issue on SEAGM?

Encountering a bug, error, or any issue on the SEAGM website can be frustrating. Reporting it promptly helps our team fix the problem faster. This guide will show you how to capture the issue, contact our support team, and what to expect regarding resolution time.Step 1: Capture the ErrorTake a scre

How to sign up for a SEAGM account using your phone number?

If you’re a gamer who loves buying game credits, gift cards, or digital codes, SEAGM is the perfect place to shop. Before you can start enjoying fast and secure purchases, you’ll need to create your own SEAGM account. In this guide, we’ll walk you through the simple steps to sign up and verify your

What to do if you see a [failed to verify] error when ordering mobile legends on the SEAGM Apps?

1. What is a [failed to verify] error? This error usually appears due to region restrictions from the game’s side. It means the player ID you entered does not support the selected diamond denomination.2. What should you do next?Try selecting a different diamond amount that is supported for your play

How to update your personal information on SEAGM account?

Keeping your SEAGM account information up-to-date ensures smooth purchases and accurate billing.Step 1: Go to SEAGM and log in using your registered email and password.Step 2: Click your profile icon at the top-right corner and select "My Account".Step 3: On the My Account page, click on [user