1. Why am I seeing the error: "Sorry. The Malaysia of your mobile phone number is not in the regional whitelist. Please modify your phone number"? This error appears at checkout when the currency you selected does not match the country linked to your verified account. Our system requires the currency to align with your account’s country for security and payment verification purposes.
2. How can I fix this issue?
To resolve the error:
- Go to your profile settings.
- Check your verified number country.
- Change your number country to match the currency you selected.
After updating your currency to match your account’s country, you can place a new order, proceed to checkout, and complete your purchase as usual.
3. Can I use a different currency than my account country?
It depends on the payment method you choose. For security reasons, some payment methods require the currency to match your account’s verified country. If you wish to use a different currency, you will need to update your account’s verified country to match that currency.
Thank you.
Visit the SEAGM Support site for quick answers and guides.
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