Note: You can request a cancellation or refund of your orders which are paid but non-completed, non-delivered, and non-disputed.
1. My order status in SEAGM was not delivered nor completed, where I can request a refund?
It's easy. You can find our Customer Support Team via LiveChat and provide your payment order number or email address. Please allow a few minutes for our team to check on the information provided. Once confirmed on order able to proceed with a refund, our team will process the refund immediately upon your request and notify you in the chat once the order was being refunded. The refunds can be sent back only to the original payment method used in a charge (Bank or Card issuer) and the processing fees are fully returned. It’s not possible to send a refund to a different destination [Example: To another card or account].
2. When will I receive the refund amount once the order status in SEAGM is confirmed as cancelled or refunded?
Once the refund is initiated it cannot be cancelled and the refund takes approximately up to 30 business days if you sent the payment using a debit or credit card. The refund will be automatically sent back to the original card used during checkout payment in SEAGM. If you sent your payment using a bank account and the payment is cancelled, it will be refunded to your PayPal balance within 5 business days or longer before being auto swept back to the original funding source (bank). Kindly take note that, PayPal will send you an email notification once the refund is processed.
3. How do I know I got a refund on PayPal?
Above your listed activity, you should see the option "More Filters." Choose "Refunds" from the "More Filters" drop-down options. This will show a list of refunds. The status should display as "Pending" or "Refunded or Partially Refunded." If your refund is not listed, contact PayPal support.
4. My issue was not listed above, who should I contact?
No worries. You may directly contact our Customer Service Team 24/7 via LiveChat for immediate assistance.
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