Step 1: If the order status appears as completed in the SEAGM account, but in-game account, the diamonds were not added, kindly logout and login to the game account for confirmation.
Step 3: Our customer support team will check and provide you with recharge details as proof.
Step 4: Kindly direct to FreeFire official support to submit a ticket regarding this issue. To submit a request/ticket, please click on the "Sign In" button to proceed.
Step 5: Kindly choose your login method and proceed.
Note: Only players linked accounts will be able to submit requests. If you use a guest account we recommend you to link it to one of the available options (link to FB, VK, Google, Huawei, Apple, or Twitter).
Step 6: Once you have logged in, kindly click on the arrow next to your nickname and choose the "SUBMIT A REQUEST" option from the dropdown menu.
Step 7: Kindly choose your game client version/region. [Example: Singapore]. Your Free Fire account UID and in-game Nickname are pre-filled, you cannot change the data in the following fields.
Step 8: Kindly choose the type of request from the dropdown list shown.
Note: The scope of support is limited to the issues listed above. Requests for issues not listed above and/or submitted wrongly will not be entertained.
Step 9: Kindly click on "Payment Issue" to proceed. For diamonds not received, FreeFire customer support agents will need the following information:
- Player ID:
- In-game Name:
- Screenshot/Information of your Payment:
You may get the information from SEAGM LiveChat, or refer to the steps above. [Step 2 and 3]
Step 10: Once submitted successfully, kindly wait for the team to check and respond.
How to check on replies from the FreeFire team regarding ticket(s) sent?
Step 1: Kindly tap on your Nickname and choose "MY REQUESTS" from the dropdown list.
Step 2: Once clicked, you may see all requests that you had submitted. Kindly click the request to view replies/respond.