Check your refunded paid order(s) when you click on "My orders" at your SEAGM account. Here’s what the status means:
| Refund status | What it means |
| Refunded / partially refunded | Your refund is complete. The money has been credited to the original form of payment/ SEAGM Credits. |
| Canceled | Your order was never charged and so you will not see a credit on your form of payment. |
Using the table below, check on the duration of when you would receive your refund. The refund takes different amounts of time depending on how you made the original payment.
| Payment Method: | Refund to: | When to receive the refund: |
| SEAGM Credits | SEAGM Account | Same day/Immediate |
| Credit Card | Credit Card | 1. 5-10 working days 2. The processing time may be extended according to each credit card issuer. |
| Debit Card | Debit Card | 1. 5-10 working days 2. It may take up to 30 days for the refund to appear on your debit card statement. |
| Manual transfer, ATM or Cash Deposit | Bank | 1. 1-3 working days 2. The processing time may be affected by banks and country, and sometimes it may take up to 10 working days. 3. If a refund request is made on weekends, public holidays, or after 6 pm on Friday (GMT8), it will be processed on Monday. |
| Online banking | Bank | 1-3 working days |
| E-Wallet | Bank | 1. 3-5 working days 2. Payment orders made in Indian Rupees would take around 7 working days to process the refund. |
Please note that:-
- You can choose to receive the refund as SEAGM credits. Our Customer Support is ready to help, talk to us via LiveChat.
- There might be a slight delay during peak periods. However, rest assured we will do our best to minimize delay and update you on your refund status soonest possible.
- If unfortunately, your ordered item is not available/not delivered on time, we will issue a refund through the original payment method used.
- Paid order(s) will be automatically canceled if no response from the customer after 5 days.
Thank you.
Visit the SEAGM Support site for quick answers and guides.
Need support? Contact our Customer Support via LiveChat.
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