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When should I expect my refund?

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SEAGM Support
Updated

Check your refunded paid order(s) when you click "My orders" in your SEAGM account. Here’s what the status means:

Refund status What it means
Refunded Your order refund is complete on SEAGM. The money has been processed to be credited to the original form of payment/ SEAGM Credits.

 

Using the table below, check on the duration of when you would receive your refund. The refund takes different amounts of time depending on how you made the original payment.

Payment Method:  Refund to: When to receive the refund:
Any SEAGM Supported payment method [s] SEAGM Account Within the same day/immediately [Within a few minutes time]
Credit/Debit Card Credit Card 1. 10+ working days,
2. The processing time may be extended according to each credit card issuer.
Debit Card 1. 10+ working days,
2. The refund may take up to 30 days to appear on your debit card statement.
PayPal PayPal balance

Within the same day/immediately [Within a few minutes time]
Credit/Debit Card

1. 10+ working days,
2. The refund may take up to 30 days to appear on your credit/debit card statement.
Online banking Bank

1. Within 1-3 working days,
2. The processing time may be extended according to each bank. 
Tazapay Bank/Mobile payment

1. Within 1-5 working days, 

2. The processing time may be extended according to each payment category.
E-Wallet E-wallet 1. Within the same day/immediately,
2. Within 5-7 working days, 
3. The processing time may be extended according to each wallet used. 

Manual transfer, ATM, or Cash Deposit


[Applied to MYR

& THB Only]

 Bank

1. Within 1-3 working days 
(i) Payment/order refunded before 11 am [GMT+8] will be processed on the same working day. 
(ii) Payment refunded after 11 am will be processed in the next working day(s). 

2. The processing time may be affected by banks and country, and sometimes it may take up to 10+ working days,
3. If a refund request is made on weekends, public holidays, or after 4 pm on Friday [GMT+8], it will be processed on Monday.

 

Please note that:

[i] Refund as SEAGM Credits. Kindly contact our support team via LiveChat. 

[ii] Kindly take note that there might be a slight delay during peak periods or public holidays in Malaysia. However, rest assured we will do our best to minimize delay on the refund.

[iii] Any paid order(s) will be automatically cancelled if we do not receive a response from the customer after 2 days.

[iv] Certain payment method was not supported for a refund back to the original method used [Cryptocurrency, RazerGold, Neosurf etc.] therefore we will proceed with a refund back to your SEAGM Credit balance.  

 

Thank you.

You may visit the SEAGM Support site for quick answers and guides.

Need support? Contact our Customer Support via LiveChat.

 

Related articles: 

How to apply for a refund for Stripe payments (Credit/Debit card)?

FAQs: SEAGM Account Identity Verification.

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