When should I expect my refund?

Check your refunded paid order(s) when you click on "My orders" at your SEAGM account. Here’s what the status means:

Refund status	What it means
Refunded / partially refunded	Your refund is complete. The money has been credited to the original form of payment/ SEAGM Credits.
Canceled	Your order was never charged and so you will not see a credit on your form of payment.

Using the table below, check on the duration of when you would receive your refund. The refund takes different amounts of time depending on how you made the original payment.

Payment Method:	Refund to:	When to receive the refund:
SEAGM Credits	SEAGM Account	Same day/Immediate (within few minutes)
Credit Card	Credit Card	1. 5-10 working days 2. The processing time may be extended according to each credit card issuer.
Debit Card	Debit Card	1. 5-10 working days 2. It may take up to 30 days for the refund to appear on your debit card statement.
Manual transfer, ATM, or Cash Deposit	Bank	1. Within 1-3 working days (i) Payment/order refunded before 11 am [GMT8] will be processed on the same working day. (ii) Payment/order refunded after 11 am will be processed in the next working day(s). 2. The processing time may be affected by banks and country, and sometimes it may take up to 10 working days. 3. If a refund request is made on weekends, public holidays, or after 6 pm on Friday (GMT8), it will be processed on Monday.
Online banking	Bank	1-3 working days
E-Wallet	Bank	1. 3-5 working days 2. Payment orders made in Indian Rupees would take around 7 working days to process the refund.

Please note that:-

You can choose to receive the refund as SEAGM credits. Our Customer Support is ready to help, talk to us via LiveChat.
There might be a slight delay during peak periods. However, rest assured we will do our best to minimize delay and update you on your refund status soonest possible.
If unfortunately, your ordered item is not available/not delivered on time, we will issue a refund through the original payment method used.
Paid order(s) will be automatically canceled if no response from the customer after 5 days.

Thank you.

Visit the SEAGM Support site for quick answers and guides.
Need support? Contact our Customer Support via LiveChat.

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