SEAGM User Guide

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User Guide

FAQs

Account

Apps

Orders

Payments

Balances

Airtime

Cards

Top-up

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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FAQs: Direct Top-Up Order Issues on SEAGM

1. My order status shows “Completed”, but the amount has not been credited to my in-game account. What should I do?If your SEAGM order status shows “Completed” but the purchased credits, gold, diamonds, cash, or other items have not been reflected in your game account, please log out of your game ac

Why Is My Game/Gift Card Code Not Working?

1. What should I do if my game or gift card code is not working?If you encounter an error when redeeming your game or gift card code, please check the following:You are using the correct redemption website or platform.The code has been entered correctly.There are no extra spaces before or after the

FAQs: SEAGM STAR Rewards Program.

1. What is SEAGM STAR Rewarding Program all about?SEAGM STAR Rewards Program is a rewarding program for SEAGM loyal users when they make each purchase within SEAGM. Members can redeem the discount coupons, game cards, game credits, physical products, and more with the STARs amount collected. 2. How

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How do I activate the offered coupon codes for the use of the next transaction in SEAGM?

New features for redeeming coupon codes had just been introduced by SEAGM. SEAGM's members are now able to redeem and use the added coupons when performing checkout. Note: 1. Available coupons offered by SEAGM are for selected products ONLY. Items offered for the coupon will be displayed when you c

How to generate an e-invoice after spending in SEAGM?

SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's

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How to redeem Mobile Legends Diamonds (Mdirect) Pin Code purchased from SEAGM?

Mobile Legends: Bang Bang was released in 2016, a mobile multiplayer online battle arena developed and published by Moonton. Join your friends in a brand new 5v5 MOBA showdown against real human opponents in Mobile Legends. Choose your favorite heroes and build the perfect team with your comrades-in

How to buy Shopee Cash e-Voucher from SEAGM ?

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure, and fast online shopping experience through strong payment and logistical support. Shopee aims to continually enhance its platform and become th

How to redeem Shopee Cash e-Voucher [MY] purchased from SEAGM?

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure, and fast online shopping experience through strong payment and logistical support. Shopee aims to continually enhance its platform and become th

How to redeem MyCard (TW) purchased in SEAGM?

MyCard Points (TW) is one of the most widely used game point cards in Taiwan/Hongkong/Macau by users. It offers gamers to pay for more than 1000+ online games or digital content worldwide. MyCard platform allows gamers to purchase online games and services in a convenient, easy and safe environment.

How to redeem MyCard (MY) purchased in SEAGM?

MyCard (MY/SEA) provides users with access to pay for 1,000+ pieces of digital content worldwide. The safe and easy features of this payment platform allow buyers to purchase premium content of online games and services in a convenient, hassle-free environment. MyCard (MY) is available from MyCard i

How to redeem Appota (VN) purchased from SEAGM ?

Appota (VN) is a pioneering company in providing technology solutions and digital entertainment content in Vietnam. Appota's main services include digital content production and distribution, eSports, advertising, gaming creators, online payment, cloud computing, IoT, and business management. Appota