SEA Gamer Mall allows cancellation of orders in situations below:
1. Unauthorized charged on your credit/card, Paypal, Skrill or any other payment methods provided order is not delivered.
2. Identity verification fails our verification checks for payment methods that require verification.
3. Unable to provide documents for first time buyer identity verification checks.
4. We are unable to fulfill an order due to the stocks for the purchased product is unavailable for a long period of time.
5. Customer request for an order cancellation for undelivered order.
Important note for payment refund for order cancellation:
- We will refund Paypal account payment immediately.
- We will refund credit/card payments immediately. However, the funds for credit/debit card refund may takes up to 2 weeks depending on the settlement between the payment gateway provider and the bank of your credit card.
- Internet banking, ATM transfer or cash deposit machine payments refunds takes up to 24 hours on working days/hours. If refunds request was made on non-working day such as after 6pm (GMT +8) on Friday and public holidays, refunds would be processed on next Monday.