Why does my ID and card/bank statement is needed for certain payment methods?

SEA Gamer Mall employs advance fraud detection tools for online payment fraud. Any payment that is flag by our system, requires a Know-Your-Customer (KYC) verification via identification documents of the user as well as the proofs that the user owns the payment method. For instance, a credit card payment was flagged for review, the user is require to provide ID/Passport/Driving licence and/or credit card/bank statement for the KYC verification.

Note:

• SEA Gamer Mall does not store customers' documents online. All documents sent by customers are stored in our local server protected by firewall as well as encryption. Only authorized personnel is allowed to retrieve any documents from the server.
• Documents collected from user are purged from the server bi-weekly. 
• Identity verification is done only once.