Why does my ID and card/bank statement is needed for certain payment methods?

SEA Gamer Mall employs advanced fraud detection tools for online payment fraud. Any payment that is flagged by our system, requires a Know-Your-Customer (KYC) verification via identification documents of the user as well as the proofs that the user owns the payment method. For instance, a credit card payment was flagged for review, the user is required to provide ID/Passport/Driving license and/or credit card/bank statement for the KYC verification.

Notes:

• SEA Gamer Mall does not store customers' documents online. All documents sent by customers are stored in our local server protected by a firewall as well as encryption. Only authorized personnel is allowed to retrieve any documents from the server.
• Documents collected from users are purged from the server bi-weekly. 
• Identity verification is done only once.

Visit the SEAGM Support site for quick answers and guides.

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