Many customers asked for the reasons SEA Gamer Mall is asking for documents for verification.
Below are some of the questions and answers:
1. Why do I need to provide documents for verification?
Answer: Online fraud/scam, credit card theft and unauthorized access to payment accounts such as Paypal and Skrill is common nowadays due users' lack of security sense. Documents is one effective way to identify and verify the payment is made by the user. This act as a protection for the user as well as SEAGM.
2. When do I need to do verification?
Answer: We only require user to provide document for verification when your payment is flag by our fraud system.
2. What happened to the documents after I send it to SEA Gamer Mall?
Answer: SEA Gamer Mall employs strict rules internally on customers' documents handling and safe-keeping. All collected personal documents collected from customers will be saved in a local server in our office. This server is only accessible by authorized personnel locally. The document server is not connected to the internet.
2. How long do you keep my personal documents?
Answer: Documents collected will be kept for 1 month in a secure encrypted local server in our office.