SEAGM User Guide

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User Guide

FAQs

Account

Apps

Orders

Payments

Balances

Airtime

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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How to view your order status in SEAGM?

When you submit an order at SEAGM, "My Orders" begins to update the order status. You may view the status/details of your order at any time by visiting the "My Orders" page under your SEAGM account. These are some visual pictures that represent an order status as shown below: A: If your order sta

FAQs: Game/Gift Card Code Error During Redemption.

1. I had purchased a gift card from SEAGM and during redemption, an error showed "Code entered is not valid/ Invalid card code/Wrong pin code". What should I do? Regarding this error, kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card ser

FAQs: SEAGM Account Identity Verification.

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How to top up Whiteout Survival Frost Star in SEAGM?

Whiteout Survival is a survival strategy game to center on a glacial apocalypse theme. Fascinating mechanics and intricate details await you to explore! The catastrophic decline in global temperatures has wreaked havoc on human society. Those who have made it out of their crumbling homes are now

How to complete the SEAGM KYC verification process quickly and smoothly?

Important Note:[a] Please do not submit any personal information about yourself to anyone, such as other social platforms/networks, claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”), nor respond to any communications from anyone other than the SEAGM Official Site. If you are not sure, you can sea

How to generate an e-invoice after spending in SEAGM?

SEAGM e-invoices: Only completed payments are eligible for invoice issuance. Each payment can generate an e-invoice only ONCE. To issue an invoice, please provide your tax information. Note: 1. Please make sure that the tax information is entered correctly. No changes are allowed once it's

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How to purchase the Sawa Jackaroo Gift Card from SEAGM?

Note: All purchases made in SEAGM, once they're delivered, are non-returnable, non-exchangeable, and non-refundable.Step 1: Log in or register for an account in SEAGM. On the top menu, enter the keywords "Sawa" and search. Select "Sawa Jackaroo Gift Card [Global]". Step 2: Select the amount that you

How to purchase Steam Stardew Valley from SEAGM?

Note:The Steam Wallet Code sold in SEAGM was a region-currency-locked card. Steam users can only redeem it according to their original currency settings. All purchases made in SEAGM, once they're delivered, are non-returnable, non-exchangeable, and non-refundable.Step 1: Log in/register an account

How to make payment with ECPAY [PHP] in SEAGM?

Electronic Commerce Payments (ECPay) operates in over 40,000 payment outlets, including convenience stores, supermarkets, and pawnshops across the Philippines. ECPay enables cash payments for online purchases and bills at various partner outlets, ensuring secure processing.Note: 1. ECPAY [PHP] pa

How to make payment with M Lhullier [PHP] in SEAGM?

M Lhuillier is a pawnshop chain offering OTC payments for remittances, bills, and online shopping transactions across over 3,000 branches in the Philippines.Note: 1. M Lhullier [PHP] payment method is ONLY available for Philippine users under the Philippine peso [PHP] in SEAGM. 2. Kindly make sure

How to pay via Singpost SAM (SGD) in SEAGM?

SingPost SAM (Self-service Automated Machine) is a multi-channel service platform by Singapore Post that allows users to access postal and payment services through kiosks, web, and mobile. Services include bill payments, postage purchases, mail tracking, and more.Note:1. Kindly make sure that NO vir

How to pay using Atome in SEAGM?

Atome is a “buy now, pay later” mobile app that splits your bill into three equal payments over three months. The mobile app is free to download and free to use for consumers: Atome charges zero interest and zeroes service fees. Important note: 1. A processing fee of 10.80% will be applied automati