SEAGM User Guide

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User Guide

FAQs

Account

Apps

Orders

Payments

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User Guide Category

FAQs Common questions with quick answers. Account incl. registering or deleting an account, updating account info etc. Apps incl. orders, SEAGM credits etc. Orders incl. order status and information etc. Payments incl. methods, refunds, fees, statuses etc. Balances incl. reload, usage, check balance etc. Airtime incl. ways to reload etc. Cards incl. ways to purchase, retrieve, redeem etc. Top-up incl. purchasing, updating order information etc. Announcement incl. latest news, information, promotions etc.

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How to view your order status in SEAGM?

When you submit an order at SEAGM, "My Orders" begins to update the order status. You may view the status/details of your order at any time by visiting the "My Orders" page under your SEAGM account. These are some visual pictures that represent an order status as shown below: A: If your order sta

FAQs: Credit/Debit card payment attempts failed.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payment via Stripe. This solution uses AI and machine learning algorithms to determine whether it's safe to accept the payment. The payment tends to fail/decline if there's a higher risk

FAQs: Game/Gift Card Code Error During Redemption.

1. I had purchased a gift card from SEAGM and during redemption, an error showed "Code entered is not valid/ Invalid card code/Wrong pin code". What should I do? Regarding this error, kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card seri

FAQs: SEAGM STAR Rewards Program.

1. What is SEAGM STAR Rewarding Program all about?SEAGM STAR Rewards Program is a rewarding program for SEAGM loyal users when they make each purchase within SEAGM. Members can redeem the discount coupons, game cards, game credits, physical products, and more with the STARs amount collected. 2. How

How to exchange STAR collected in SEAGM?

STAR Rewards: Rewards for MVPs! Because we love you, we would like to reward you every time you top up with us. Earn STARs with every 100 SEAGM credits you spend with us and enjoy rewards with the STARs. There are 4 levels in the STAR Rewards Program. Instant upgrade to Amateur, Pro or Elite level i

FAQs: SEAGM Mini Store in MonPay App.

Why MonPay? Simplest and absolute solution for secured payments and settlements Available to use 24/7 from everywhere and anytime Integrated system with the possibility for rewards Additional opportunity for the loan service without collaterals and low-interest rates Easy access to all types of pro

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How to purchase March of Empires in game weekly pack using Google Play Gift Card purchased from SEAGM?

Note: The Google Play gift cards sold by SEAGM are region-locked products. Please ensure that the gift card’s region matches the region of your registered Google account.Step 1: Once the purchase from SEAGM is completed, kindly retrieve your game card code in "My Cards".Step 2: Install and launch th

How to purchase the Lazo Diamond Gift Card from SEAGM?

LAZO DIAMOND offers a wide range of white gold and diamonds that everyone can own with. What sets it apart from other diamond producers is its price point and that it aims to make diamonds accessible to the public. Accessible it may be, but its designs are contemporary and undeniably head-turning.No

How to redeem WTFast Subscription Code purchased from SEAGM?

Step 1: Visit the WTFast Official Website and log in to your WTFast account. Select "Account", then click "Enter Key".Step 2: Enter the WTFast key code purchased from SEAGM, then click "Activate".Step 3: Once the activation is completed, your subscription will be automatically updated in your WTFast

How to redeem MasterCard Gift Card purchased from SEAGM?

SEAGM Mastercard Gift Card is a one-time-load virtual card that can be used for online purchases, added to retail mobile apps, or services anywhere a Debit Mastercard is accepted. Get started now! IMPORTANT: Please note that some merchants may choose NOT to accept out-of-country currency at their

How to redeem Korean Google Play Gift Card (KR) purchased from SEAGM?

Google Play Gift Card is the prepaid top-up card for Google Play Balance. It can be redeemed to pay for thousands of books, songs, movies, apps, magazines and many more on the Google Play store. PLEASE READ CAREFULLY BEFORE AGREEING TO PURCHASE: Google Play Gift Card KR is only valid for IP address

How to redeem the Japan Bitcash (Yen¥) code purchased from SEAGM?

BitCash is one of Japan's E-money used for online payment for Japanese online services, online games, SNS, video and music downloads. Japan BitCash Card is safe and easy-to-use Internet cash in the form of prepaid cards. Note: Japan BitCash is strictly for Japan Games only. The Hiragana ID used to c